Help Desk - Chat with an Agent!

Help Desk LiveChat is a web-based chat system that provides real time communication with DoIT Help Desk staff. Click the LiveChat icon to initiate a chat session. Then, simply fill out the short form to start chatting with a Help Desk technician.

NetID Account Information Security Note

We cannot reset passwords or provide Duo passcodes, Campus IDs, and NetIDs via LiveChat.

If you need help with your NetID password, generating a Duo bypass code, or reregistering your Duo device, please call the Help Desk at +1-608-264-4357 (264-HELP).

Select the chat button above to start a LiveChat.


This will open a new window with a form.
Fill in the form with your question, then select "Submit" to start the chat with a Help Desk agent.

Frequently Asked Questions

Further Assistance

If you have problems initiating a LiveChat session, or need further assistance with your NetID, MFA-Duo, password, or other account information, please call the DoIT Help Desk at +1-608-264-4357 (264-HELP).

We cannot reset passwords or provide Duo passcodes, Campus IDs, and NetIDs via LiveChat.

LiveChat Features

LiveChat provides the following features:
  • Compatible with many popular web browsers
  • Convenient access to Help Desk technologists without using a phone
  • Same great help you've come to expect from the DoIT Help Desk
  • You can easily share your screen with agents (for more information, visit BeyondTrust - Remote Desktop Support Agreement)

LiveChat has been tested and is known to work with the following web browsers and operating systems:

  • Internet Explorer 11.x (Windows 10, Windows 8, and Windows 7)
  • Firefox 52.x and newer
  • Chrome 40.x versions and newer
  • Safari (Mac OSX 10.8.x and newer)


Keywordslivechat help desk web chat support current status java jabber openfire spark webchat application service helpdesk live remote bomgar beyondtrust email NetID beyond trust log-in problems login student view feedback   Doc ID6454
OwnerHelp Desk KB TeamGroupDoIT Help Desk
Created2007-09-05 18:00:00Updated2023-06-13 09:26:25
SitesDoIT Help Desk, Microsoft 365
Feedback  407   433