Chat with an Agent!
LiveChat is available 8am - 9pm, Monday through Friday and 12pm - 5pm, Saturday and Sunday. If you would like help outside of these hours, please email us at help@doit.wisc.edu, and an agent will respond as soon as possible.
No account information (including NetID and Campus ID) may be collected or given out via LiveChat.
For common issues, please see the following resources:
- NetID - Login Problems
- NetID - Modifying your Account
- MFA-Duo - Request a Temporary Passcode
- WiscVPN - Overview
- Outages
If you have problems initiating a LiveChat session, or need further assistance with your NetID, password, or other account information, please call the DoIT Help Desk at +1-608-264-4357 (264-HELP).
LiveChat Features
LiveChat provides the following features:
- Compatible with many popular web browsers
- Convenient access to Help Desk technologists without using a phone
- Same great help you've come to expect from the DoIT Help Desk
LiveChat has been tested and is known to work with the following web browsers/OS's:
- Internet Explorer 11.x (Windows 10, Windows 8, and Windows 7)
- Firefox 52.x and newer
- Chrome 40.x versions and newer
- Safari (Mac OSX 10.8.x and newer)