Help Desk - Chat with an Agent!

Help Desk LiveChat is a web-based chat system that provides real time communication with DoIT Help Desk staff. Click the LiveChat button to initiate a chat session. Fill out the short form with your question, then select "Submit" to start chatting with a Help Desk agent.

Personal Information Security Note

If you need help with your NetID password, generating a Duo bypass code, or with your Duo device, please call the Help Desk at +1-608-264-4357 (264-HELP).

We cannot reset passwords via LiveChat. 

We cannot provide Duo passcodes, Campus IDs, or NetIDs via LiveChat.

Start LiveChat   

Hours of Operation

Help Desk agents staff LiveChat 7 days a week, 8am - 10pm.

This schedule may change during summer break, winter break, and federal holidays. Please check Get Help from DoIT for updated hours.

Frequently Asked Questions

Further Assistance

If you have problems initiating a LiveChat session, or need further assistance, please call (+1-608-264-4357) or email (help@doit.wisc.edu) us.

Start LiveChat   



Keywords:
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Doc ID:
6454
Owned by:
Help Desk KB Team in DoIT Help Desk
Created:
2007-09-05
Updated:
2025-07-14
Sites:
DoIT Contract Partner Support Help Desk, DoIT Departmental Support, DoIT Help Desk, Microsoft 365