Chat with an Agent!
Note: No account information (including NetID and Campus ID) may be collected or given out via LiveChat.
For common issues, please see the following resources:
- NetID - Login Problems
- NetID - Modifying your Account
- NetID FAQs
- MFA-Duo - Request a Temporary Passcode
- MFA-Duo Overview
- WiscVPN - How to Install, Connect, Uninstall, and Disconnect WiscVPN Palo Alto GlobalProtect
- Outages
If you have problems initiating a LiveChat session, or need further assistance with your NetID, password, or other account information, please call the DoIT Help Desk at +1-608-264-4357 (264-HELP). No account information (including NetID and Campus ID) may be collected or given out via LiveChat.
LiveChat Features
LiveChat provides the following features:
- Compatible with many popular web browsers
- Convenient access to Help Desk technologists without using a phone
- Same great help you've come to expect from the DoIT Help Desk
LiveChat has been tested and is known to work with the following web browsers/OS's:
- Internet Explorer 11.x (Windows 10, Windows 8, and Windows 7)
- Firefox 52.x and newer
- Chrome 40.x versions and newer
- Safari (Mac OSX 10.8.x and newer)