Telephone Activity Report - Viewing your monthly report

Pinnacle was updated to a new version on 8/7/2024. If you are having difficulty with the site and have previously accessed it successfully, please clear your browser's cache. If you continue to have difficulty, please contact the DoIT Help Desk.

This document has instructions on viewing the telephone activity reports (TAR). The TAR is a report of telephone charges.
**Please note that detailed reports for charges before May 2020 are no longer available due to a change in Telecom Management systems. 

Navigate to the Calero Pinnacle Website. If your session times out, you will need to clear your cache or open a private/incognito session to continue. Please disable any pop-up blockers for this site. Web Browsers - Popup Blockers

  1. Choose the Department Manger role (if not already chosen) by using the drop-down box in the upper-right corner of the browser window. 
    Role for TAR
  2. Navigate to Department Billing under the Billing Heading on the left side of the window.
    Billing Navigation
  3. Your most recent reports will display. Please note that the oldest report available from this system is May 2020.
  4. Click the hyperlink under Billing Date for the report you would like to see.
  5. A summary of the report will appear. To see the details, click the View Report button to generate a PDF report. Your report may take a few seconds to minutes to generate after clicking View Report.
    Summary bill page
  6. You can download or print the detail report.
    Download or print report options

If you need further help, please contact the DoIT Help Desk for assistance.



KeywordsTAR bill invoice charges view display detail amount month calero pinnacle telephone billing bill charge invoice   Doc ID101919
OwnerJP G.GroupVoice Services
Created2020-05-11 08:12:42Updated2024-08-19 07:56:59
SitesDoIT Help Desk, Voice Services
Feedback  0   0