WiscVPN - Connecting to the Palo Alto GlobalProtect Client (Android)
This document will show how to connect to WiscVPN using the Palo Alto GlobalProtect App available on Android devices.
Note: This application has known functionality issues in which the user may be unable to connect after the initial setup. See workarounds below.
Connecting to the Palo Alto GlobalProtect App
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Upon opening the App you will be prompted to enter a portal. Enter the portal: uwmadison.vpn.wisc.edu. Then tap "CONNECT".
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After clicking connect it will prompt for a Username and Password. Enter your NetID in for the Username (do not include @wisc.edu) and your NetID password for the Password. Tap "SIGN IN".
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You will be prompted with Duo as shown below. Enter the passcode from your fob/Duo Mobile app or enter "1" to receive a push on your mobile device.
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The app may prompt to allow connection. If it does click "OK".
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After allowing the app to connect, the screen will be blue while it is active. A white icon with a shield should appear in the middle of the screen along with "CONNECTED" - to disconnect, tap this icon.
Functionality Work-arounds
If, when reattempting to connect to WiscVPN, your application becomes stuck on "Discovering Network", try the following solutions:
- Remove yourself as a user and re-authenticate.
- Clear the VPN portal and reconnect.
- Uninstall and reinstall the application. Detailed instructions can be found here: WiscVPN - Uninstalling the Palo Alto GlobalProtect Client (Android)
- While the connection is loading, lock your screen and unlock it
Troubleshooting
We recommend basic troubleshooting: make sure your security settings are allowing the app to work properly. Anti-virus apps, as well as other VPNs might affect the functionality of the app.