The DoIT Operational Framework, ITIL & Service Management Contacts at DoIT

Links for DoIT's Operational Framework, ITIL, and contacts for service management information at DoIT.

DoIT's Operational Framework describes best practices for service management at DoIT. It is based on the ITIL framework (the Information Technology Infrastructure Library).

DoIT Operational Framework (All Sections)
ITIL Official Site, Axelos - https://www.axelos.com/best-practice-solutions/itil
ITIL (Wikipedia reference)

Service Outage Notification

DoIT Outages Page (planned and unplanned outages for services managed or monitored by DoIT)
UW System Outages Page (planned and unplanned outages for UW System services managed or monitored by DoIT)

DoIT Contact Emails:

Change Management - changemanagement@doit.wisc.edu
Configuration Management (CMDB) - cmdb@g-groups.wisc.edu
Incident Management - incidentmanagement@doit.wisc.edu
Event Management - monitoring@doit.wisc.edu
COOP - doit-coop-consultant@g-groups.wisc.edu
WiscIT (Cherwell) Support - wiscit-support@doit.wisc.edu

Keywords	itil operational framework email contacts doit change incident configuration management CMDB Suggest keywords	Doc ID	13969
Owner	Victor P.	Group	ITSM
Created	2010-05-10 19:00:00	Updated	2023-08-14 13:27:21
Sites	DCTeam, DoIT Continuity of Operations Plan (COOP), DoIT Help Desk, DoIT IT Service Management, DoIT Staff, Network Services, Systems & Network Control Center, Systems Engineering, Systems Engineering and Operations
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