Help Desk contact list
If you have comments or concerns about Help Desk support, or wish to inquire about establishing Help Desk support for your department, the following contacts may be of assistance.
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Sean Bossinger
Assistant Director, User Services
608-262-8148, sean.bossinger@wisc.edu
Sean Bossinger is the manager of the DoIT Help Desk as well as the Assistant Director of User Services within DoIT.
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Abrianna Barca
Help Desk Operations Supervisor
608-890-4560, abrianna.barca@wisc.edu
Abrianna Barca supervises operations, coordinates recruitments, and leads strategic planning within the Level 1 and Level 2 Help Desks.
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Jeff Wiltzius
Level 2 Help Desk Team Lead
608-262-8742, jeff.wiltzius@wisc.edu
Jeff Wiltzius is the team lead for the Level 2 Help Desk, which provides support for business and administrative systems as well as frontline support for the Departmental Support group.
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Steve Schroeder
Level 1 Help Desk Team Lead
608-262-1212, steven.schroeder@wisc.edu
Steve Schroeder is the team lead for Level 1 Help Desk which provides general, first level support via phone, email, and chat.
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Will Crickman
WiscIT Product Manager
will.crickman@wisc.edu
Will Crickman is the Product Manager for DoIT's ITSM tool, WiscIT Powered by Cherwell, assisting in tool implementation, customization, usability, and customer engagement.
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Leah Scheide
KnowledgeBase Service Lead
leah.scheide@wisc.edu
Leah Scheide oversees the Help Desk's KnowledgeBase application and is responsible for KnowledgeBase customer engagement, administration, development, and support.
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Wanjiru Pontes
Customer Liaison
608-262-0284, wanjiru.pontes@wisc.edu
Wanjiru Pontes is responsible for working with interested departments, campus groups, and service providers to establish and maintain custom Help Desk support.
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