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Patrick Johnson
Level 1 Help Desk Operations Supervisor
608-265-2390, pbjohnson@wisc.edu
Patrick Johnson is the Supervisor of the Level 1 Help Desk and is in charge of both the Phone/Chat/Email and Walk-In/Repair teams of the Level 1 Help Desk.
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Jeff Wiltzius
Level 2 Help Desk Team Lead
608-262-8742, jeff.wiltzius@wisc.edu
Jeff Wiltzius is the Team Lead for the Level 2 Help Desk, which provides support for business and administrative systems as well as frontline support for the Departmental Support group.
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Steve Schroeder
Phone/Chat/Email Team Lead
608-262-1212, steven.schroeder@wisc.edu
Steve Schroeder is the Team Lead for phone, chat, and email services at the Level 1 Help Desk, which provides general, first level support to customers remotely.
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Hannah Pringle
Walk-In and Repair Services Team Lead
608-890-2952, hpringle@wisc.edu
Hannah Pringle is the Team Lead for walk-in and repair services at the Level 1 Help Desk, which provides general, in-person support to customers and helps to repair any malfunctioning devices.
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Will Crickman
WiscIT Product Manager
will.crickman@wisc.edu
Will Crickman is the Product Manager for DoIT's ITSM tool, WiscIT Powered by Cherwell, assisting in tool implementation, customization, usability, and customer engagement.
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Wanjiru Pontes
Customer Liaison
608-262-0284, wanjiru.pontes@wisc.edu
Wanjiru Pontes is responsible for working with interested departments, campus groups, and service providers to establish and maintain custom Help Desk support.
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