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Mainframe - Login Error Messages
This document explains the different password related login messages that can arise in Mainframe accounts.
Choose the link that corresponds to the problem:
- Login ABC Suspended
- Account suspended due to password violations
- Logonid XXX not found
- Password Not Matched
A suspended account is usually the result of too many failed attempts to login. For security reasons, an account becomes suspended after 3 unsuccessful login attempts in the same 3270 session or 6 consecutive attempts over multiple sessions.
The Help Desk should be contacted because a case will need to be escalated to DoIT Security to unlock the account.
You are attempting to login with an invalid 3270 login ID. If you have not been authorized for using the mainframe, please see Mainframe - Obtaining Authorization. If you need assistance, please contact the Help Desk at 264-4357 (HELP).
You are attempting to log in using the wrong password.
Starting from the NTX menu, the first menu in a 3270 session, Press F2; for TPX.
Enter your LogonID and Password
Press Enter. You should either get into the TPX menu or get an error message below the line titled "Transfer...".
If you still get a mismatch error, call the Help Desk at 264-4357 (HELP). The Help Desk can reset your password.
If you get the "Password Not Matched" message again, you can try another password to see if that will work.
WARNING: Never try to sign on more than twice without first backing out to the NTX menu (F3). A third incorrect logon in the same 3270 session will suspend the account.