Cisco VoIP - Change voicemail greetings in the portal
How to change greetings in the voicemail portal
You must be first logged into the portal. Please note that you must be either on a UW-Madison campus network or using VPN to access the portal. Portal access is only for accounts assigned to an individual person. For more information, see Cisco VoIP - Voicemail Portal Sign in and Overview
Messaging Assistant
Your voicemail account settings can be customized through the web browser. Click the Settings button to open the Messaging Assistant page.
Greetings
Cisco Unity Connection allows subscribers to define Standard, Alternate, Busy, Internal, Closed and Holiday greetings.
- Alternate - This can be used for out-of-office greetings. You can put an end date on this greeting. After the end date, your greeting will return to your standard greeting
- Busy - This greeting will be heard when your line is busy.
- Internal - This greeting will be heard by other users on from the UW-Madison Cisco system.
- Closed - Don't use this. We do not have closed hours in the voicemail system as some university positions are staffed after standard hours. Therefore, there is no reason to record these greetings as they will never be heard.
- Standard - This is the default greeting that will be heard if you do not record any of the other options
- Holiday - Don't use this. We do not have closed hours in the voicemail system as some university positions are staffed on holidays. Therefore, there is no reason to record these greetings as they will never be heard.
Please note that a caller will be able to leave a message no matter which greeting is active. Preventing a user from leaving a message is not configurable by users. If you need to prevent callers from leaving a message, a voicemail administrator can configure that for you. Please contact the DoIT Help Desk at least one week in advance.
Managing Greetings
From the Greetings drop-down menu:
1. Select View Greetings.
2. Select the desired greeting to be managed. In this example, the alternate greeting is chosen. (As noted above, you never want to use the Holiday or Closed options as those won't be heard.)
3. To enable or disable the greeting select the appropriate radio button. A time period for enabling the message is also configured.
4. The greeting can be recorded by using Media Player. The default recording method is via the computer. You can switch to using a telephone but it will switch back to the default method between sessions. For more information on using the Cisco Media Player, see Cisco VoIP - Voicemail Media Player
5. The Callers See section can be ignored. This is for organizations that deployed video phones.
6. Select the Save button.