Engage - Known Issue - Engage displays error message when attempting to access eText [UW-Madison]

An Engage eText displays a username and password prompt that the user is not able to log in to when attempting to access the eText.

While uncommon, it is possible for users to encounter an error message when attempting to access an Engage eText.

Engage may display a username and login page when attempting to access the eText that looks like this:

Error Message Shown in Engage with Troubleshooting Options

The user cannot log in with their NetID to view the eText. There are a number of different reasons this could happen. Occasionally, it is caused by a backend issue that will require the intervention of Unizin Support. However, the error message is more commonly caused by one of the following issues.

Using a Bookmark to Access an Engage eText

This will affect users who bookmark an Engage eText and use that bookmark to attempt to access it. Instead, the user must log in to the Canvas course to access the Engage eText material:

  1. Login with your NetID to Canvas: canvas.wisc.edu
  2. Click on the link or the course card for the course using an Engage eText.
  3. Click the Engage eText link in the course navigation:

    A screenshot showing a Canvas course menu with the cursor hovering over the "Engage eText" menu option.

  4. This should load a new tab with Engage and your eText. If a new tab does not open you may need to click on the purple Launch Unizin Engage button that appears in Canvas.

Issue Occurs When Accessing Via Canvas

If you are experiencing this issue when accessing the eText directly from the Canvas course, there are still a few things to try:

  1. Clear your cache and cookies

  2. Try in an incognito window or tab

  3. Try a different browser

  4. Check for browser updates

  5. Start your browser in Safe Mode (or disable browser extensions - some anti-virus extensions can cause issues with access)

If none of these work, please open a case with the DoIT Help Desk for further support.

Keywords:Unizin, password, url, can't, accessing, logging, username, canvas, textbook, etexts, reading, login, credentials, required, institution, issues, troubles, can’t, canvas, courses, classes   Doc ID:85775
Owner:Learn@UW Madison .Group:Learn@UW-Madison
Created:2018-09-21 12:24 CDTUpdated:2023-03-31 13:49 CDT
Sites:DoIT Help Desk, Learn@UW-Madison
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