WiscVPN - Installing and Connecting the PaloAlto GlobalProtect Client (iOS)

This document outlines the procedure for installing and connecting with the new GlobalProtect iOS app. This app is for iOS versions 10.3 and later.

Note from PaloAlto: GlobalProtect app 4.1.5 for iOS is now renamed GlobalProtect Legacy and is superseded by the newly redesigned GlobalProtect app 5.0. We recommend that you uninstall any older versions and download GlobalProtect app 5.0 from the App Store.

Installing and Connecting with the PaloAlto GlobalProtect App

Below are instructions for installing and connecting the GlobalProtect app from the App Store.

  1. Download the GlobalProtect™ app from the App Store. (Requires iOS version 10.3 or later.)

  2. Open the app. A prompt for a portal address (uwmadison.vpn.wisc.edu) will appear.

  3. You'll be asked to allow GlobalProtect to set up a VPN configuration. Click "Allow."

  4. Sign in with your UW-Madison NetID and Password. (DO NOT inlude @wisc.edu in the username.)

  5. You should see a green shield in the center of the screen, and it should say "CONNECTED."

Disconnecting GlobalProtect VPN

Below are instructions for disconnecting GlobalProtect.

  1. While in the app, if the VPN is connected, a green shield should be in the middle of the screen. It should say "CONNECTED. TAP TO DISCONNECT."

  2. To disconnect, tap the green shield.

  3. If disconnection was successful, the shield and the rest of the screen should now be gray.

NOTE: The VPN connection will disconnect automatically every 24 hours. Connection via the VPN should not be interrupted from locking/sleeping the device.

Keywords:wiscvpn paloalto globalprotect "global protect app" "globalprotect app" "globalprotect ios app"   Doc ID:86840
Owner:Peyton T.Group:DoIT Help Desk
Created:2018-10-17 16:26 CDTUpdated:2020-05-06 12:15 CDT
Sites:DoIT Help Desk, Social Science Computing Cooperative
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