WiscVPN - Installing and Connecting the GlobalProtect Client (Windows)
This document describes how to download, install, and connect the WiscVPN PaloAlto GlobalProtect VPN client onto a Windows computer.
Note: This client is compatible only with Windows 7 and later.
Note: If you are having trouble installing WiscVPN, try disabling Symantec Endpoint Protection on your machine. When you are done with the installation, re-enable Symantec. Reboot your computer before trying to connect to WiscVPN.
Note: It is a common mistake to download the app version from the Windows store, which is not part of the standard installation process. Please make sure to download the client below.
Download the Client
- Windows (32-Bit)
- Windows (64-Bit)
If you are unsure of which version to download, please see Windows (Vista, 7, 8, &10) - Determining 32-bit or 64-bit Versions .
Instructions for Installing and Connecting the GlobalProtect VPN Client
After downloading the file, navigate to your Downloads folder and locate the .msi file. Double-click it to begin the installation.
Follow the prompts given to you by the setup wizard.
If a Windows Security prompt pops up, please click "Allow".
Type in the portal address: uwmadison.vpn.wisc.edu
Sign in using your UW Madison NetID and NetID password.
If all the previous steps are completed correctly, the VPN should be connected.
Note: In some special cases, such as with specific departmental VPNs, you will need to use Duo/MFA for two-factor authentication. Either enter the passcode from your fob/Duo MFA app, or enter "1" to use a Duo Push.
Note: If the Global Protect window disappears any point and clicking the icon in the tray at the bottom of the screen doesn't work, you can re-open it by using the search bar on the bottom left.
If you experience issues connecting to WiscVPN using Global Protect on Windows, please see WiscVPN - Troubleshooting the PaloAlto GlobalProtect Client (Windows).