Topics Map > Multi-Factor Authentication (MFA)

MFA-Duo - Obtaining a Passcode from the Duo Mobile App

This document describes how the Duo Mobile app can be used to generate a passcode for multi-factor authentication.
This feature is great for situations when your phone doesn't have a stable cellular data or wifi connection. This feature can even be used with your phone is in airplane mode or when you are traveling outside of the US.
    1. At the MFA Duo prompt, if it is automatically sending you a push, select Other options.

      other options

    2. Select Duo Mobile passcode from the list.

      duo mobile passcode

    3. Open the Duo Mobile app on your device and click Show under your UW Madison NetID Login account.

      show passcode

    4. A 6-digit passcode will be presented.


    5. Enter the passcode generated from the app in the MFA Duo prompt and click Verify to complete the process.

      enter your passcode

      Note: If the code doesn't work, click the Refresh Passcode button to generate a new code.

See accessibility & usability information

We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.

For questions regarding how to get access to the MFA mobile app contact the DoIT Help Desk at (608) 264-4357 or email

How to get access to a Security Key or Duo Token/Fob 


Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.

Faculty, Staff, and Researchers

Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email 

KeywordsGet create pass code push multi-factor authentication multifactor generate application what if my phone doesn't have wifi cellular data connection use using phone passcode   Doc ID87229
OwnerMST SupportGroupIdentity and Access Management
Created2018-10-25 15:05:46Updated2024-01-09 00:30:02
SitesDoIT Help Desk, Identity and Access Management
Feedback  2   17