NetID - Recovering a Forgotten NetID

This document outlines the process by which you can obtain your NetID if you do not know it. If you know your NetID but forget your NetID password, please see NetID Account Recovery (Password Reset).

  1. Visit the NetID Account Recovery Tool

    netid recovery home page

  2. Enter the Recovery E-mail associated with your NetID and click Email My NetID

    netid recovery screen two

  3. If your E-mail is not found you will see the following error:

    netid recovery email not found error

    This indicates that you have entered an invalid recovery email address for your NetID. When initially setting your recovery address, you may have entered a different email address, or entered the same address without confirming that it is yours by clicking the link that was emailed to it. If you forgot to confirm the address after setting it, the confirmation link is only valid for 24 hours so it is likely too late to confirm the recovery address at this time.

    Note: Check your personal email for the original NetID activation confirmation email. This message contains your NetID.

  4. Once you receive the success notification, check your recovery email account for a message containing your NetID. If you do not receive an email, try the following steps:
    • Check your spam, junk email, and/or clutter folders
    • Retry the process after waiting a few minutes
  5. Attempt to login to the desired system using the NetID that you obtained in the previous step, and your NetID password. If you receive the error message "Login Failed: The password you entered was incorrect," please follow these instructions to recover your password: NetID Account Recovery (Password Reset).

    Note: If you did not confirm your email address within the 24 hour period or if you encounter any issues throughout this process, please call the DoIT Help Desk for assistance. For your own protection, the Help Desk can only assist with account recovery support over the phone.

Keywordsaccount address change changing email forget forgot forgotten lost netid net id modify modifying modified password pass word phrase question questions recover recovery reset resetting security utility cant can't login log authenticate authentication failed   Doc ID51193
OwnerMST SupportGroupIdentity and Access Management
Created2015-05-07 12:53:58Updated2024-01-09 15:43:06
SitesDoIT Help Desk, Identity and Access Management
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