KB User's Guide - Topics Tab - Introduction to the Topics Tree
Important
These procedures require full administrative permissions within your space. You must have access to the Documents, Settings, and Users tabs before proceeding.
- Access the Topics Tab
- Create and Manage Topics
- Topics Tree Structure
- Topics Hierarchy
- Topics Tree Overview
- See Also
Access the Topics Tab
To allow a KB group user access to the Topics tab navigate to the Users Tab > Select a specific user > Enable the Topics user permission checkbox.
The image below shows a checked Topics option checkbox
Create and Manage Topics
Navigate to the Topics tab to see your KB group's current Topics Tree. The Topics Tree page opens by default when you select the Topics tab. Navigation links across the top of the page (e,g, breadcrumbs) provide access to each topic level and display the number of topics currently created within that level.
This area allows you to create and manage the topic categories that can be assigned to KB group's documents.
Topics Tree Structure
Topics can be organized into a hierarchical Topics Tree with up to five levels. The image below displays the 5 Topic levels.
Level 5 is the highest level
Level 1 is the lowest level.
Topics Hierarchy
A topic hierarchy is created by establishing parent-child relationships between topics in adjacent levels.
Example:
A Level 5 topic can contain one or more Level 4 topics.
A Level 4 topic can contain one or more Level 3 topics.
A Level 3 topic can contain one or more Level 2 topics.
A Level 2 topic can contain one or more Level 1 topics.
Each connected set of parent-child topics forms a branch within the Topics Tree.
Topics Tree Overview
The Topics Tree is the category structure used to organize content within your KB space. Topics are arranged in a hierarchy, allowing you to group related information and make documents easier to find.
The image below shows the Topics Tree from one of our test sites.
Each topic can contain one or more subtopics, creating a tree-like structure. Higher-level topics represent broader categories, while lower-level topics represent more specific subjects. Together, these parent-child relationships form branches within the Topics Tree. For example:
Lorem Ipsum topic is a top-level topic. Edible Ipsum is a subtopic of Lorem Ipsum. Additional child topics can be created beneath it.
Miscellaneous Ipsum topic is another subtopic of Lorem Ipsum. It can also contain its own child topics.
Sample Docs topic is a standalone topic that does not currently contain any subtopics.
Topics can be created at any level in the hierarchy. A branch does not need to start at the highest level. Whether a branch begins at Level 5, Level 4, or Level 3, it appears the same to end users when browsing or searching your KB space. The primary difference is how many additional subtopic levels can be added beneath it.
Documents can be associated with multiple topics and may be categorized under topics at any level of the hierarchy. This flexibility allows content to be organized and discovered through multiple related categories.
Note: If a topic branch begins below the highest level, the unused higher levels are displayed as "Undefined" in the Topics Tree.KB User's Guide - Topics Tab - Adding, Editing, and Deleting Topics