Office 365 (Outlook 2016 for Mac) - Configure Outlook 2016 for Mac

NOTE: This document applies to Outlook 2016 for Mac, released in late 2015. For information about how to complete this task using the previous version of Outlook available for Mac, see: Office 365 (Outlook 2011) - Configure Outlook 2011

This document explains how to connect to the Office 365 service.


Download/Install Outlook 2016 for Mac

Note: If you already have Outlook 2016 for Mac installed on your computer, skip this section follow the steps below to configure the client.

  1. Log in to Outlook on the web.
  2. Click on settings gear icon, OWA_settings_icon..
  3. Click Office 365 Settings.
  4. Click Software.
  5. Click Install.
  6. When prompted, run the installer and continue with the installation/configuration process.

Otherwise, use the following document to download/install Outlook 2016 for Mac: Document 47347 is unavailable at this time..

Configure Outlook 2016 for Mac

Warning: Before proceeding, make sure you have updated Outlook to the latest version (patch) currently available. If you do not update Outlook before proceeding, the potential exists that you will be unable to configure your account to Office 365 (you will receive an error during the configuration process).

Important: In addition to configuring your NetID account, this document also contains instructions on how to configure a Service Account. The recommended configuration for Service Accounts within Outlook is to have the Service Account linked to your NetID account and then to use the delegation feature to interact with the Service Account.

Microsoft Outlook 2016 for Mac uses profiles to manage your accounts within Outlook.

  1. You have three options on configuring your Outlook profile:
    Option 1: First time user of Outlook (no existing profile).
    Launch Outlook to start the account creation wizard. Click the Exchange or Office 365 account option. Proceed to step 2.
    Option 2: Create a new profile.
    Make sure Outlook is not running.
    1. Follow these steps to create a new profile.
    2. Proceed to step 2.
    Option 3: Add your account to an existing profile.
    Launch Outlook 2016 for Mac.
    1. Go to "Tools" menu and click the Accounts selection.
    2. Select Exchange... from the + menu selection located at the bottom left corner of the 'Accounts' screen.
    3. Proceed to step 2.
  2. On the Auto Account Setup window, enter the following for each field:
    • Email Address: -
      • NetID Account: Enter the primary address of your NetID account which will take one of the following forms: netid@wisc.edu or first.lastname@wisc.edu or name@domain.wisc.edu
      • Service Account: Enter the primary address of your Service account which will take one of the following forms: name@domain.wisc.edu

      Note: if you don't know whether you are attempting to configuring a NetID account or a Service account, please contact your domain administrator or the DoIT HelpDesk.

    • Method: User Name and Password
    • Username
    • Password: Enter the password of the account you are configuring.

      Note: If you are configuring a service account, a password is required. If you do not know the password of the service account you are configuring, contact your domain administrator.

    • Ensure Configure Automatically is checked.

    account information screen

    Important: The 'User name' field may be pre-populated with your email address you entered the previous step. You must make sure this address is changed to the format required in this step.

    Note: for further server/account details, see - Office 365 - Server and Account Configuration Settings.
  3. Click Add Account.
    Please note: If you receive an error message that your account is unable to be auto-configured, please make sure that your Outlook client is fully updated to the newest version (patch) currently available.
    If this is your first time setting up this client: You may receive the following notification:
    activation notice
    Click Activate and follow the instructions using your NetID to login when asked to activate the software.
  4. A summary will be displayed upon successfully account configuration.
    accounts screen displaying a summary of the account you just configured
  5. Modify the account description field to something more descriptive; such as your name.
  6. Close the Accounts window to start using Outlook.

Note: If your original WiscMail/WiscMail Plus account was configured on this device, use the following instructions to remove the account: Office 365 (Outlook 2016 | Outlook 2011 for Mac) - Removing an account

Important: Depending on the size and amount of emails you have in your account, Outlook may require some time to completely download all of your mail (and other data) the first time you load Outlook after configuring your account.

Running Office for Mac 2011 side-by-side with Outlook 2016 for Mac for Office 365

You can run both Office for Mac 2011 apps and the latest version of Outlook at the same time on the same computer. However, it is recommended you remove Outlook for Mac 2011 from the Dock to make sure you are working with the latest version of the application.

Outlook on the dock

Note Word, Excel, and PowerPoint for Mac 2011 continue to use the Office 2011 database. Outlook 2016 for Mac for Office 365 uses a new database, Outlook Profile.

Configure Access to the Campus Directory (Whitepages)

Remember: the Global Address List (GAL) will only contain Office 365 accounts. Therefore, you may still need access to the Campus Directory (Whitepages) to find the person you are searching for.

Use these instructions to configure the Campus Directory (Whitepages) within this client.

See Also:




Keywords:microsoft office365 o365 installation configure configuring outlook client configuration activate 2016   Doc ID:44798
Owner:Ara M.Group:Office 365
Created:2014-11-11 11:35 CDTUpdated:2016-05-04 15:53 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Office 365
Feedback:  2   5