ECMS - Common login errors

This document details several common errors that can occur when attempting to log into the Imaging System via Perceptive Content, Perceptive Experience, or WebNow.

The system cannot establish a connection. Re-enter User name and/or Password. (Perceptive Content)

usernamepassword.png

    This error can be appear for a number of reasons:

  • Incorrect credentials

  • Ensure that you are entering your credentials correctly. Unless logging into an administrator account, use NetID@wisc.edu with your NetID password.

  • Not authorized for the Imaging System

  • Users must be granted access to the Imaging System before being able to log in. If you have not been authorized for the Imaging System, please see ECMS - Getting authorized for the Imaging System.

  • Account is inactive

  • If you have previously been able to access the Imaging System but are now unable to, it is possible that your account has been deactivated. The most common reason for this is a position change that places you with a different department/UDDS. To determine whether or not your account is active, please contact the DoIT Help Desk.


The ImageNow Server network connection is temporarily unavailable. Try your request again later. (Perceptive Content)

connection_profile.png

This error can be caused by the following:

  • Not on campus network

  • Please ensure that you are connected to the campus network via ethernet cable or WiscVPN. This is required to access the Imaging System.

  • Incorrect/missing connection profile

  • Please ensure that the connection profile in Perceptive Content is configured correctly. See ECMS - Creating Connection Profiles for instructions. Most users, unless otherwise instructed, should be connecting to the production server. If the error persists after verifying that the connection profile is configured correctly, please contact the DoIT Help Desk.

The login prompt is locked/greyed out (WebNow)

webnow_locked.png

This error can be caused the following:

  • Not authorized for the Imaging System

  • Users must be granted access to the Imaging System before being able to log in. If you have not been authorized for the Imaging System, please see ECMS - Getting authorized for the Imaging System.

  • Account is inactive

  • If you have previously been able to access the Imaging System but are now unable to, it is possible that your account has been deactivated. The most common reason for this is a position change that places you with a different department/UDDS. To determine whether or not your account is active, please contact the DoIT Help Desk.

  • Java issues

  • Occasionally issues with Java can cause this error to happen. Please ensure that your Java is up to date. If it is, reinstalling Java may resolve the issue.




Keywords:webnow perceptive content experience login error credentials message signin username password server connection   Doc ID:72016
Owner:Will C.Group:ECMS
Created:2017-03-24 11:12 CDTUpdated:2017-04-21 10:17 CDT
Sites:DoIT Help Desk, ECMS
Feedback:  2   0