eText Pilot - Where to get support on tools used in the pilot including Cengage (MindTap, WebAssign) MacMillan LaunchPad, McGraw-Hill Connect, Pearson (MyLab, Mastering, Revel) and Unizin Engage

This document outlines where to go for help with various publisher digital learning tools (DLTs) used in the UW-Madison eText pilot.

While the DoIT Help Desk and the eText pilot team support the Unizin Engage tool, we will likely have to direct both instructors and students to the publisher for support on other publisher Digital Learning Tools (DLTs). Please see the chart below for where to go for support. Unizin Engage is included for completeness.

Tool: Support Note 1: Support Note 2: Support Note 3:
Cengage MindTap and WebAssign
Support provided by Cengage: cengage.com/support Cengage platform status: techcheck.cengage.com Cengage phone support: 1-800-354-9706
MacMillan LaunchPad Support provided by MacMillan: bit.ly/LaunchPadSupport MacMillan phone support: 1-800-936-6899  
McGraw-Hill Connect Support provided by McGraw-Hill for Connect instructors: http://bit.ly/2rgTlFf Support provided by McGraw-Hill for Connect students: http://bit.ly/2KuDax7  McGraw-Hill phone support: 1-800-331-5094
Pearson MyLab and Mastering Support provided by Pearson: bit.ly/PearsonHelpDesk    
Pearson Revel Support provided by Pearson for Revel - student support: bit.ly/PearsonRevelStudentSupport Support provided by Pearson for Revel - instructor support: bit.ly/PearsonRevelInstSupport Support provided by Pearson for Revel: bit.ly/PearsonHelpDesk
Unizin Engage
KnowledgeBase Docs on Unizin Engage: bit.ly/UWMadisoneTextDocs Unizin Docs on Engage: bit.ly/UnizinEngageDocs Support provided by DoIT Help Desk for Unizin Engage: kb.wisc.edu/helpdesk/




Keywords:pilot,support,help,assistance,troubleshoot,etext,unizin,engage,cengage,mindtap,macmillan,launchpad,mcgraw-hill,connect,pearson,mylab,mastering,revel,digital,learning,tool,webassign,myecon,dlt,etext,publisher   Doc ID:82147
Owner:Dan L.Group:Academic Technology Pilots
Created:2018-05-08 14:41 CDTUpdated:2018-09-07 10:58 CDT
Sites:Academic Technology Pilots, DoIT Help Desk
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