This document will walk you through the process of requesting a temporary passcode that can be used to log in with Duo Multi-factor Authentication. A temporary passcode expires after 12 hours.
Log in with your NetID and password to the MFA-Duo Temporary Passcode Request application at: https://login.wisc.edu/duo-recovery.
Answer the security questions and click Next (these are the same security questions you set up for your NetID):
Once your temporary passcode is generated, click Copy or take note of your temporary passcode:
You may use this code for 12 hours to login via MFA-Duo. Be sure to select Enter a Passcode at the MFA-Duo prompt and enter your passcode.
If you're trying to use this code to add a new MFA device, see: MFA-Duo - Adding Secondary/Backup Devices
See accessibility & usability information
We work with our users to address access and usability barriers in the MFA user experience. Learn details about known access barriers and workarounds at MFA-Duo - Accessibility & Usability Information MFA-Duo - Accessibility & Usability Information. If you encounter a barrier or need assistance, please contact the DoIT Help Desk or call (608) 264-4357.
How to get access to a Security Key or Duo Token/Fob
Students, to obtain a token/fob, please contact the DoIT Help Desk (608) 264-4357 or email firstname.lastname@example.org. Students with disabilities can also request a token or security key at the McBurney Disability Resource Center, 702 W. Johnson St., Suite #2104, Madison WI 53715 on the 2nd floor.
Faculty, Staff, and Researchers
Employees can get access to devices for MFA at their Human Resources Office or IT department. For questions contact the DoIT Help Desk at (608) 264-4357 or email email@example.com.