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Research Object Storage (S3): Requesting Support

This document explains how to request support for your Research Object Storage (S3) storage account.

We encourage you to work with your local IT support, but if needed you can also get help setting it up from the ResearchDrive service team.

ResearchDrive service team email:  researchdrive@wisc.edu

Note:  If you did not receive an access key for your Research Object Storage (S3) account when you signed up, your account is likely under an "IT-assisted" support model.  Under this model, your departmental IT was provided the access key for your account and will be able to assist you.  Please contact them directly.

Research Object Storage (S3) Support Contacts

  Self-Service Collaborative Managed Service
IT Support Point of Contact You do not have IT support You are supported by IT from your School, College, or Dept You are supported by DoIT Departmental Support
Support Workflow

Use the Research Data KB self-service instructions.

Contact the ResearchDrive Team through the DoIT Help Desk for additional support

Contact your unit's IT support for assistance

Your IT support will work with the ResearchDrive Team on your behalf

Contact Departmental Support through the DoIT Help Desk for assistance

Departmental Support will work with the ResearchDrive Team on your behalf

Service Outages



Keywords"Research Object Storage (S3)" help desk helpdesk support ticket incident wiscit cherwell researchdrive@wisc.edu email problem service request it dept school college   Doc ID134388
OwnerCasey S.GroupUW-Madison Research Data
Created2024-01-18 11:21:38Updated2024-08-04 14:54:12
SitesUW-Madison Research Data
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