O365 (Microsoft Outlook PC Desktop Client) - Add a Service Account via GAL

This document details best practice for adding an O365 service account in the Microsoft Outlook desktop PC client.


  • You must have already been granted permission to the desired service account by WCER Tech Services or your designated Service Account Admin (user lead).
  • You must be using the Office 365 version of the Outlook desktop PC client. (Outlook 2016 not supported).
  • Microsoft email permissions can take up to an hour after the change to synchronize through the Microsoft servers.
Adding a service account:

1. Open the Microsoft Outlook desktop PC client.
2. Select the "File" menu and then select "Add Account"... from the sub-menu.
add account button

3. The "Add Account Address" window opens. Type in your service account address and press "connect".

service acct add window

 You will be presented with a spinning icon wheel and an "adding accountname" windowadding account spinnerThe UW Madison Netid Authentication and Duo challenge window will appear. Enter your netid and password and perform a Duo "push/passcode" and "accept".

duo push code

You should be presented with a "Account Successfully Added" window as seen below.  Press "Done".   The service account should show in your PC O365 desktop client mailbox folder list after you close and reopen Outlook PC Desktop Client.

succesful done window

Keywords:PC, O365, Microsoft, Outlook, Service, Account, desktop, client, shared, email, GAL   Doc ID:110063
Owner:Dave P.Group:WCER Technical Services
Created:2021-04-02 12:45 CDTUpdated:2023-02-01 16:40 CDT
Sites:WCER Technical Services
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