Microsoft 365 (Outlook desktop client) - Add a Service Account: Mac
This document explains how to add (or 'access') a service account in the Microsoft Outlook desktop client for Mac.
Requirements
- You must have already been granted permission to the desired service account by WCER Research IT.
- You must be using the Office 365 (O365) version of the Outlook desktop client.
- NOTE TO TECHS: A service account must be searchable (not hidden) in GAL (Global Address List) or it will not be found when adding under "Shared with Me".
Adding a Service Account
- Open the Microsoft Outlook desktop client.
- Select the Tools menu and then select Accounts... from the sub-menu.
- From the Accounts window, select your Office 365 account.
- Click on the Delegates & Sharing section.
- Select the Shared with Me tab at the top of the window and then click the + button to begin adding an account.
- Search for the name of the person or email account you wish to add. Select the account, then click the Add button.
- If successful, close the Accounts window.
- The additional account and its mailboxes will now be available within Microsoft Outlook.
