Microsoft 365 (Outlook desktop client) - Add a Service Account: Mac
This document explains how to add (or 'access') a service account in the Microsoft Outlook desktop client for Mac.
Requirements
- You must have already been granted permission to the desired service account by WCER Research IT.
- You must be using the Office 365 (O365) version of the Outlook desktop client.
- NOTE TO TECHS: A service account must be searchable (not hidden) in GAL (Global Address List) or it will not be found when adding under "Shared with Me".
Adding a Service Account
1. Open the Microsoft Outlook desktop client.
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2. Select the Tools menu and then select Accounts... from the sub-menu.
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3. From the "Accounts" window make sure your Office 365 account is selected in the left-hand pane and click the Delegation and Sharing button.
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4. Select the Shared with Me tab at the top of the window and then click the + button to begin adding an account.
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5. From the "Open Mailbox..." window, search for the name of the shared/service E-mail you wish to access.
Select the account and click the Add button.
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6. If successful, click the Done button.
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The additional account and its mailboxes will now be available within Microsoft Outlook.
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