Microsoft 365 (Outlook desktop client) - Add a Service Account: Mac

This document explains how to add (or 'access') a service account in the Microsoft Outlook desktop client for Mac.

Requirements

  • You must have already been granted permission to the desired service account by WCER Research IT.
  • You must be using the Office 365 (O365) version of the Outlook desktop client.
  • NOTE TO TECHS: A service account must be searchable (not hidden) in GAL (Global Address List) or it will not be found when adding under "Shared with Me".

Adding a Service Account

  1. Open the Microsoft Outlook desktop client.
    Microsoft Outlook application icon


  2. Select the Tools menu and then select Accounts... from the sub-menu.
    Select Accounts...


  3. From the Accounts window, select your Office 365 account.
    Select your Office 365 account


  4. Click on the Delegates & Sharing section.
    Click on Delegates & Sharing


  5. Select the Shared with Me tab at the top of the window and then click the + button to begin adding an account.
    Click the + within the Shared with Me tab


  6. Search for the name of the person or email account you wish to add. Select the account, then click the Add button.
    Search for the E-mail address and Add


  7. If successful, close the Accounts window.
    Close the Accounts window when done


  8. The additional account and its mailboxes will now be available within Microsoft Outlook.
    The shared account is now visible.

Related Documents



Keywords:
Mac, O365, Microsoft, Outlook, shared, service, account, desktop, client, mail, GAL, office, M365 
Doc ID:
110058
Owned by:
Dave P. in WCER
Created:
2021-04-02
Updated:
2025-05-08
Sites:
WCER