WiscIT User's Guide

This document details the features that exist within the WiscIT application
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Logging In

Web & Windows Clients

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Searches

Finding Information

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Dashboards

Viewing Information

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One-Steps

Automating Processes

What is WiscIT

WiscIT is DoIT's Information Technology Service Management solution, powered by Cherwell Service Management.

There are two methods of accessing the software, through a Windows Desktop Client, or via a Web Client. An account is required to log-in. UW-Madison affiliates that would like to track or submit incidents to DoIT can do so via the customer portal available at wiscit.wisc.edu.

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Keywords:
cherwell dashboard ticket incident problem search function logic default setting build building 
Doc ID:
89801
Owned by:
Will C. in WiscIT
Created:
2019-02-18
Updated:
2023-07-19
Sites:
DoIT Help Desk, DoIT Staff, WiscIT - Wisconsin IT Service Manager