WiscIT - One-Step Overview

This document covers the features of One-Steps within the WiscIT Cherwell application.
Example of the One-Step Icon in the Cherwell Client

One-Steps are configurable tools within WiscIT that allow of the automation of processes, as well allowing users to run a certain action at their convenience.

Using One-Steps

Run a One-Step

Open One-Step Manager

Add One-Step to Toolbar

Commonly Used One-Steps


Creating One-Steps

WiscIT Officers are able to design and build their own One-Steps. Additionally, a WiscIT Administrator can help you design a one-step that fits your needs by emailing wiscit@doit.wisc.edu.

Create a One-Step

Creation Tutorial

Additionally, there is documentation on how to configure logical expressions as well as the difference between variables/stored values:


Configuring Steps

These refer to the configuration of the individual steps that are within the one-step action. Not all steps that are in the editor are documented here, as they are rarely used by the WiscIT implementation. See the previous section for how to create or modify a one-step, where you will be able to configure these individual steps.

Example of the Create a New Business Object Step that appears in the Editor
Example of the Update a Business Object Step that appears in the Editor
Example of the Update a Variable or Stored Value Step as it appears in the editor
Example of the Decide Between Multiple Cases Step as it appears in the Editor
Example of the Go to Record step as it appears in the editor
Example of the Run Another One-Step step as it appears in the editor
LinkUnlinkBusinessObject.PNG
Example of the Send an Email step as it appears in the editor

Keywords:
onestep one step quick automate fast cherwell command button action stuck loading process tickets ticket incident icon  
Doc ID:
91824
Owned by:
Will C. in WiscIT
Created:
2019-05-17
Updated:
2023-07-19
Sites:
DoIT Help Desk, DoIT Staff, WiscIT - Wisconsin IT Service Manager