CCI Private Cloud - Network Load Balancing Service
This document details the process for load balancing services for a virtual machine in the CCI Virtualization environment.
VMs in CCI Virtualization using a dedicated DDN can take advantage of the campus network load balancing service.
UW - Madison's Load Balancing capabilities
To request load balancing services for a VM in the CCI Virtualization environment, email cci-virtualization@wisc.edu with your request.
Incident Reporting & Technical Support
CCI Private Cloud Incident Reporting
- Customers should contact the DoIT Help Desk to report an incident or check the outages page for an CCI Private Cloud incident.
- 24x7 coverage for incidents & emergency situations affecting the availability of the CCI Private Cloud services. To report a problem please contact the Help Desk from 7 AM to 11 PM, and the System & Network Control Center (SNCC) at 608-263-4188, from 11 PM to 7 AM. Please identify yourself as a CCI Private Cloud customer.
- Formal support is provided for CCI Private Cloud during business hours only. After-hours support is provided by the Virtualization Technologist On-Call.
CCI Private Cloud Technical Support
- Customers should contact the DoIT Help Desk or email cci-virtualization@wisc.edu with support requests.
- CCI Private Cloud technologists will respond to all support requests by the end of the following business day.