Chat with an Agent!
LiveChat is available 8am to 10pm, 7 days a week. If you would like help outside of these hours, please email us at help@doit.wisc.edu, and an agent will respond as soon as possible during the hours of 7am to 11pm.
No account information (This includes: NetID information and Campus ID) may be collected or given out via LiveChat.
Click the red speech bubble icon in the lower-right corner of the screen to chat!
For login-related issues, please see the following resources:
- NetID - Login Problems
- NetID - Modifying your Account
- [Link for document 87569 is unavailable at this time.]
If you have problems initiating a LiveChat session, or need further assistance with your NetID, password, or other account information, please call the DoIT Help Desk at +1-608-264-4357 (264-HELP)
LiveChat Features
LiveChat provides the following features:
- Compatible with many popular web browsers
- Convenient access to Help Desk technologists without using a phone
- Same great help you've come to expect from the DoIT Help Desk
LiveChat has been tested and is known to work with the following web browsers/OS's:
- Internet Explorer 11.x (Windows 10, Windows 8, and Windows 7)
- Firefox 52.x and newer
- Chrome 40.x versions and newer
- Safari (Mac OSX 10.8.x and newer)