DoIT Departmental Tech Support - Software Offers

Software Offers are a useful self-service tool that allows installation and configuration of various applications and settings without need for administrator rights. The available applications that are offered through Software Offers are listed below along with links to vendor websites for more information on specific functionalities.

Software Offers

Availability

Offers are currently available to most Departmental Tech Support contract partners.

Access

The following software is available via Offers:

To view offers, you must open the Catalog - BigFix Self-Service Application screen. This is available in Windows via a red "W" icon in the system tray on the bottom right side of the task bar. In Mac OS, this is available via a red "W" at the top right of the screen. Clicking on the 'Catalog' tab will display available software and configuration offers.

On this screen, you can view the current list of software being offered to users in your department and relevant to your computer. If there are no offers available, please contact your Departmental Support contact.

BigFix Offers Catalog

If you believe that an offer is missing, there could be a couple of reasons why it is not showing up, including:

  • The software is already installed
  • Your computer does not have enough disk space
  • Your computer has a pending reboot and the software will appear after a reboot

In addition to the standard software offers listed above, units may have supplemental offers for applications or configurations that are specific to their department.

Accepting an Offer

To accept an offer, select the offer(s) you are interested in and press Get. Leave your computer on and plugged into power until the installation finishes.

Checking Offer Progress

To check progress, view the Status column in the Catalog tab. Completed offers are listed under the History tab. During installation, notifications will appear on your screen.

BigFix Offers Catalog - Running BigFix Offers History

Need Help?

If you have questions regarding departmental self-service Offers or have general questions\issues regarding Offers, please contact the DoIT Help Desk. Let them know you're providing feedback or requesting assistance with Departmental Support BigFix Offers. 



Keywords:
BigFix, TEM, Offers, Software, DoIT, Catalog 
Doc ID:
44736
Owned by:
SEAN G. in DoIT Departmental Support
Created:
2014-11-05
Updated:
2025-04-21
Sites:
DoIT Contract Partner Support Help Desk, DoIT Departmental Support, DoIT Help Desk, DoIT Staff