UW-Madison has its own unique web address for 1Password. Use uw-madison.1password.com when logging in via a browser and when prompted while setting up a new browser extension or app. 

Use the correct web address

UW-Madison has its own unique web address for 1Password. Use uw-madison.1password.com when logging in via a browser.

Restart your browser

Before you go further, restart your browser.

After you restart your browser, open and unlock 1Password in your browser to see if the issue is resolved. If it is, you can stop here.

Restart 1Password

If you have the 1Password app installed, restart it.

Instructions for Mac

Instructions for Windows

Instructions for Linux

Update your browser and 1Password

To see if the issue has already been fixed in an update, update your browser and 1Password.

• Update 1Password in your browser
• Update Chrome 
• Update Firefox 
• Update Edge 
• Update Brave 
• Update Safari 

Find out what browser you’re using.

Restart your computer

If you’re still having trouble, restart your computer. Then open and unlock 1Password in your browser to see if the issue is resolved.

If you have one of these issues when you try to use 1Password for Chrome, Edge, or Brave:

• 1Password is slow or doesn’t open when you click the 1Password icon in your browser’s toolbar.
• The 1Password pop-up opens but doesn’t show any information.
• The 1Password icon or menu doesn’t work in fields when you try to save or fill your information.

Then you may want to make sure Update on Reload is turned off in your browser’s developer tool settings:

1. Click the menu button in the top right of your browser and choose More Tools > Developer Tools.

   You can also press Command-Option-I on Mac or Ctrl + Shift + I on Windows or Linux.

2. In the developer tools pane, click the Application tab. You may have to click the right arrows to see this option.
3. Click Service Workers in the sidebar and turn off Update on Reload, then click the close button in the developer tools pane.

If you’re a web developer, and you need to leave Update on Reload turned on for your work, consider using 1Password in a different profile  in your browser.

If you see a “Oops, something went wrong while loading” error message when you open the 1Password pop-up, follow the steps to update 1Password in your browser.

If you previously turned off the option to connect the 1Password browser extension with the 1Password app, follow these steps to turn it back on:

1. Click in your browser’s toolbar to open and unlock 1Password.
2. Click and choose Settings.
3. Select General and make sure Integrate this extension with the 1Password desktop app is turned on.
4. Restart your browser.

If you don’t see the 1Password icon in your browser’s toolbar, make sure 1Password is up to date in your browser. If 1Password is installed in your browser, but you still don’t see it in your browser’s toolbar, you can customize the toolbar to make it visible.

Chrome

Firefox

First, make sure 1Password is turned on in Firefox. Click the Firefox menu in the toolbar and choose Add-ons and themes. Click Extensions in the sidebar, then turn on 1Password.

To add the 1Password icon to the toolbar in Firefox:

1. Click the Extensions button in the toolbar.
2. Click the gear icon beside 1Password.
3. Choose Pin to Toolbar.

If you can’t add 1Password to the toolbar in Firefox

If you’re unable to find 1Password or drag it to the toolbar in Firefox, you may have a corrupt Firefox profile. You should be able to get things working by creating a new profile in Firefox.

1. Start the Firefox Profile Manager.
2. Create a new profile in Firefox.
3. Install 1Password in Firefox.

Edge

Brave

Safari

Make sure you’re using a supported browser

If the 1Password browser extension doesn’t lock or unlock when you lock or unlock the 1Password desktop app, make sure you’re using a supported browser:

Make sure 1Password and your browser are up to date

Make sure you have the latest version of the 1Password desktop app, the 1Password browser extension, and your browser installed.

Check your settings

If that doesn’t fix the issue, make sure you have the appropriate settings turned on in both the app and the browser extension:

If you’re using macOS Ventura or later

If you’re using macOS Ventura or later, make sure 1Password has permission to perform tasks in the background:

1. Choose Apple menu > System Settings.
2. Click General in the sidebar, then click Login Items.
3. In the Allow in the Background section, make sure 1Password is turned on.

If you’re using a Windows PC

If your Windows username contains characters other than numbers and letters (for example: & or spaces), 1Password for Windows may not be able to communicate with 1Password in your browser.

To check for special characters in your Windows username:

1. Click the Start button and type “Command Prompt”, then press Enter.

2. Copy and paste the following command, then press Enter:

    whoami
   

If you see any special characters in your username, such as a space, follow these steps:

1. In your browser, copy and paste the appropriate address below into your address bar, then press Enter:
   • Chrome: chrome://flags/#launch-windows-native-hosts-directly
   • Edge: edge://flags/#launch-windows-native-hosts-directly
   • Brave: brave://flags/#launch-windows-native-hosts-directly
2. Click the menu for Force Native Host Executables to Launch Directly and choose Enabled.

If you continue to have issues after you change this setting, or if you use a different browser, contact 1Password Support for help.

If you’re using a Linux computer

If you installed 1Password for Linux or your browser using a containerized package manager such as Snap or Flatpak, the app won’t be able to communicate with 1Password in your browser.

To use 1Password for Linux with the 1Password browser extension, make sure you’ve installed both 1Password for Linux and your preferred browser using an installation method other than Snap or Flatpak, such as through your distribution’s built-in package manager.

To reinstall 1Password for Linux

To reinstall 1Password for Linux from a 1Password repository:

1. Uninstall 1Password for Linux using the package manager you installed it with.
2. Install 1Password for Linux using the steps for your Linux distribution.

To reinstall your browser

If your browser is installed through a containerized package manager, uninstall the default version of your browser and reinstall it using a traditional package manager. For example, you can install the Firefox .deb package on Debain-based Linux distributions after you uninstall the containerized version of Firefox.

If your computer is managed by your organization

If your computer is managed by your organization, make sure your IT team allows browser extensions to communicate with apps on your computer through native messaging:

1. In your browser, copy and paste the appropriate address below into your address bar, then press Return or Enter:
   • Chrome: chrome://policy
   • Edge: edge://policy
   • Brave: brave://policy
2. Copy and paste NativeMessagingUserLevelHosts into the policy filter box in the top right.

If you see a result for NativeMessagingUserLevelHosts with a value set to false, contact your IT team for further assistance. The 1Password browser extension won’t be able to connect with the 1Password desktop app unless this policy is changed.

If you don’t see the 1Password icon in form fields when you visit websites, make sure it’s turned on:

1. Click in your browser’s toolbar.
2. Click and choose Settings.
3. Select Autofill and save, then turn on Offer to fill and save passwords.

If 1Password is working well on other sites, but you’re having trouble saving and filling passwords on a specific website, follow these steps:

• Check for multiple Login items. If you have more than one Login item for a single website, and some of them have the same password, you won’t be prompted to save the password again. You can still save it manually.
• Save the Login manually. When you save a new Login manually, 1Password will record the form fields on the page even if it doesn’t automatically detect them.

If you used the password generator to create your new password, you can recover it in the Password Generator History. Learn how to recover an unsaved password.

If you still can’t sign in, use the website’s password reset feature. Then follow the steps to change the password.

To protect you, 1Password will only fill when you tell it to.

If you’re on the sign-in page for a website, click the 1Password icon in your browser’s toolbar and select the Login item for that site, then click Autofill to fill your username and password.

If you want 1Password to open the website and fill your password, click the 1Password icon in your browser’s toolbar, start typing to find the site you want to sign in to, then click Open & Fill.

Learn more about signing in using 1Password.

You might need to change the saved web address for that Login item:

1. Open and unlock 1Password.
2. Select the Login item and click Edit.
3. Change the website field to the address of the sign-in page. (For example,  https://www.amazon.com/gp/sign-in.html for Amazon.)

The 1Password browser extension needed to restart so it could rebuild your browser’s local database. This does not affect the 1Password information saved in your account — all your 1Password items are safe. But it can affect the performance of the browser extension.

You won’t be able to use 1Password for Safari if you’ve turned on Lockdown Mode on your Mac. You can use 1Password in another browser or fill your usernames and passwords with Universal Autofill instead.