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Microsoft 365 - Technical Support for Microsoft 365 Features and Applications

The Office 365 Team provides support for all Microsoft Office 365 features and applications. In order to provide the best service to the UW-Madison, we strive to be great at the most commonly used applications and be as helpful as possible with the rest. The chart below details the level of support currently provided.

Regardless of level of support, if we are unable to resolve the issue, we can open a case with Microsoft directly for further troubleshooting/support.

Customers are welcome to provide feedback concerning M365 applications and features directly through M365's feedback portal. The M365 team may return cases to the Help Desk when customer issues are recommended for M365 direct feedback instead.

Contact DoIT Help Desk support staff if you require any assistance.

Full Support

(Supported, tested)

Full Support means that we will help work through issues that may occur with the software. Our team has access to proper training and documentation on the use of the application.

Minimal Support

(Provided, but limited support)​

Minimal Support means we will be glad to help the best we can and learn with you along the way. We can point you towards tutorials and documentation, and help with web searches that will lead you in the right direction.

Support Levels

M365 features/application support levels
Full Support
(Recommended, supported, tested)
  • Calendar
  • Groups
  • Mail
  • OneDrive for Business
  • People/Contacts
  • Security Groups
  • Tasks/To-do
 Minimal Support
(Provided, but limited support)
  • Class Notebook
  • Copilot (formerly Bing Chat for Enterprise)
  • Connectors
  • Delve
  • Dynamics 365
  • Excel Online
  • Flow
  • Forms
  • Kaizala
  • Office Apps for iOS and Android
  • Office desktop applications
  • OneNote Online and Desktop
  • Planner
  • Power Apps
  • Power BI
  • PowerPoint Online
  • Project
  • SharePoint
  • StaffHub
  • Stream
  • Sway​
  • Teams
  • To-Do
  • Visio
  • Word Online
  • Yammer/Viva Engage

See Also


Keywords:
microsoft ms office365 o365 m365 microsoft 365 help email calendar tasks people sway delve video yammer onenote onedrive powerpoint excel word sites powerbi groups contacts security tasks class notebook dynamics connectors flow excel online word powerpoint outlook planner powers apps StaffHub to-do todo contacts viva engage yammer 
Doc ID:
70162
Owned by:
O365 S. in Microsoft 365
Created:
2017-01-24
Updated:
2024-10-04
Sites:
DoIT Help Desk, Microsoft 365, Systems & Network Control Center