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WiscWeb - WordPress UW Theme - Creating a Custom 404 Page

This document will walk you through setting up a custom 404 page for your site.

What is a custom 404 page?

When an end-user enters a URL for your site that does not exist, they will get a 404 error, which indicates that the page they were looking for does not exist. This can be very confusing for customers who:

  • Have old bookmarks to pages
  • Have old links in communications (emails, brochures, etc.)

Creating a custom 404 page allows you to present more information to your customers rather than a generic error.

To create a custom 404 page

  1. Login to your WordPress site.
  2. Create a new page with the content you want for your 404 page. We recommend naming it "404 Error"
  3. In your Dashboard, click on Appearance > Customize.
  4. Click on Custom 404 Page.
  5. You will see a dropdown with all of your pages selected. Select the page you created in step 2 (e.g. 404 Error).
  6. Click Save

Example Content for a Custom 404 Page

The following is an example of the type of content you could include in a custom 404 page (in a text block). The bolded content will need to be updated with your site's info:

"The page you are trying to view has either been removed or is temporarily unavailable. If you have reached this page while navigating the [your website name here] website or submitting a form, your browser cache may need to be cleared. 

If you believe you have received this message in error, please email [email address] and include your name, contact information and information about how you reached this page. We will analyze the issue and will get back to you on the status."

Keywords:error does not exist navigate   Doc ID:73229
Owner:Matthew G.Group:WiscWeb CMS
Created:2017-05-10 13:10 CSTUpdated:2019-02-04 09:10 CST
Sites:DoIT Help Desk, WiscWeb CMS
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