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Engage - Support and Documentation

This document outlines how to access Engage documentation and how to get additional help with Engage at UW-Madison.


Support

Engage works best when accessed online via the Firefox or Chrome web browsers. For support questions about Engage, please contact the DoIT Help Desk:

If Help Desk staff are unable to resolve your issue, they will escalate your issue to the appropriate consultants. Instructors using Engage will also be given access to a Canvas course which will include additional helpful information

If you are using publisher Digital Learning Tools (DLTs), support is provided directly from the publisher. More information on where to get DLT support is available in Engage - Where to get support on publisher Digital Learning Tools (DLTs) used with Engage.

Documentation

You can access UW-Madison authored Engage help documentation in the UW-Madison KnowledgeBase. Unizin's more extensive how-to documentation for Engage is available on Unizin's website. You can also access this material when you are in Engage. From the Engage home page, click the circle with your initials or photo. Then click the Help button:

A screencap showing the user clicking on their username icon in the upper right to reveal a menu with the "Help" button.

Click the Students or Instructors icon to view Unizin's Engage documentation relevant to your role.

A screenshot showing the Engage help menu with options to click on "Students" "Instructors" or "Institutions" buttons for links to Engage documentation focused on those areas.

The following are direct links to Engage documentation on Unizin's support website:

Help for Students

Help for Instructors

Engage User Guides




Keywords:help, how, to, guide, manual, assistance, read, app, offline, access, troubleshooting, annotations, copying, section, analytics, questions, answers, notes, bookmarking, collaborating, navigating, printing, searching, unizin, mobile   Doc ID:77817
Owner:Learn@UW Madison .Group:Learn@UW-Madison
Created:2017-11-01 09:09 CSTUpdated:2020-11-06 14:35 CST
Sites:DoIT Help Desk, Learn@UW-Madison
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