Adobe Creative Cloud - Cancelling a trial subscription

If you sign up for an Adobe Creative Cloud trial subscription, Adobe requires that you submit credit card info, and they will start charging you unless you take action before the end of the trial period.

We strongly recommend that students never create an Adobe trial account, as it is not necessary for any UW-Madison coursework. If you need Adobe access for classes, see Adobe Creative Cloud - Student Subscription FAQ
If you need Adobe access as a grad student or a student worker, see https://kb.wisc.edu/internal/page.php?id=105526

You can also access the labs on campus if you only need occasional Adobe access.

  • Please remember that Creative Cloud trial subscriptions are not connected in any way with UW-Madison, even if you use your UW-Madison email address when you sign up. You created your trial/subscription on a personal Adobe ID account that uses your UW-Madison email address.
  • To cancel your Adobe trial:
    • Go to:
    • If you're unable to cancel at the above link, call Adobe support at 800-833-6687 
      • Adobe may tell you that you have to contact your school's Adobe administrators to cancel your subscription, which is not accurate. Trials or subscriptions obtained directly from Adobe cannot be canceled or managed in any way by UW-Madison.
      • You should tell Adobe support that UW-Madison does not have a site license for students for Creative Cloud.
      • If you used your UW email for the personal account that you activated the trial on, please mention to Adobe support that this is for a personal Adobe ID creating using your school email address.

FAQ:

Can UW-Madison cancel my trial or subscription?

No.

The trial/subscription is on a personal Adobe ID account, even if you used your UW-Madison email address to create it. It is possible to have two Adobe accounts with the same email address, your UW-Madison account and a personal Adobe ID account.

Your trial/subscription is on your personal Adobe ID account and is a private subscription agreement entered into by you and Adobe. We are not involved in any personal Adobe subscriptions. You will need to cancel it through Adobe.

I get "Please contact your administrator for help" or I am trying to cancel an Adobe plan for Enterprise through a browser

This is your UW-Madison account. It is not possible to create a trial account on your UW-Madison account and your trial/subscription is not on this account.

To switch to your personal Adobe ID account:

Sign out of Creative Cloud in the browser.

When you sign in, select the Personal account option and use the username and password that you used to create the trial/subscription.

Adobe personal account login screen

Then follow the cancellation instructions: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Why do I have multiple Adobe accounts?

It is possible to create a personal Adobe ID account using your UW-Madison email address. Even though the account is created with a UW-Madison email address, it is a personal account and not associated in any way with UW-Madison.

If you need to create a personal Adobe ID account, we strongly recommend using a personal email address and not your UW-Madison email address. This will create problems if you try to cancel a trial or subscription.

When I try to cancel over the phone, they say that admin permission is needed

The Adobe rep is looking at your UW-Madison Adobe account. It is not possible to create a trial/subscription on a UW-Madison Adobe account.

Please instruct the Adobe representative that you accidentally created an Adobe ID account that has your UW-Madison email as a username. Even though you used your UW-Madison email address, an Adobe ID is a personal account and is not associated in any way with UW-Madison. We strongly recommend that if you need a personal Adobe account, you create it with a personal email address.

 



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Doc ID:
97525
Owned by:
Nick R. in DoIT Help Desk
Created:
2020-01-31
Updated:
2025-07-23
Sites:
DoIT Help Desk