The applications appearing in the Adobe Creative Cloud Desktop app are all listed as trial versions

  • If you've followed the procedure for installing Creative Cloud, and all applications are appearing as trial versions, there may be an issue with the login ID. Adobe logins can be persistent and difficult to change. Please sign out of the Creative Cloud Desktop app, then go to https://creativecloud.adobe.com/ in all the browsers that you use and sign out of your Adobe account. Restart the machine.
  • After restarting, open the Creative Cloud Desktop app, type your NetID email (netid@wisc.edu) in the email address field and click the blue Continue button. That should open the UW-Madison NetID login window, where you can log in with your NetID and password.
  • If at any point you're confronted by the choice of Personal Account or Company or School Account, choose Company or School Account.
  • After completing NetID login, the apps appearing in the Creative Cloud Desktop app should no longer be in trial status.

If you're a student enrolled in a course your instructor has designated as requiring Creative Cloud or Acrobat, and all of your applications are appearing as trials, please be sure you've visited the Adobe for Students page on the Campus Software Library (https://software.wisc.edu/cgi-bin/ssl/csl.cgi) and followed the instructions for activating your subscription.




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Owner:Warren R.Group:DoIT Help Desk
Created:2020-03-30 13:16 CDTUpdated:2020-09-15 14:45 CDT
Sites:DoIT Help Desk, DoIT Tech Store
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