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Logging in to Adobe Creative Cloud with Your UW-Madison Account
Faculty and staff (and students through 8/20/2020) can follow this procedure to access Adobe Creative Cloud software.
The Creative Cloud Desktop app is the best way to download, install, and update your Creative Cloud apps. You can download the Creative Cloud Desktop app here:
Using the Creative Cloud Desktop app downloaded from Adobe to install Creative Cloud applications on your computer requires administrative rights. UW-Madison IT staff can build installation packages that don't require admin rights, and DoIT VIP customers can use self-service tools to install without needing admin rights.
After you download, install, and launch the Creative Cloud Desktop app, you'll be presented with the Sign In screen.
- Type your NetID email (email@example.com) in the Email address field and click the blue Continue button. Do not use your firstname.lastname@example.org email address.
- UW-Madison's NetID login screen will open, and you will log in with your NetID and NetID password.
- After you finish logging in with your NetID, you'll be returned to the Creative Cloud Desktop app with your available applications displayed. From there, you can install, update, or open the apps.
- If at any point you're presented with a choice between Personal Account and Company or School Account when signing in, choose Company or School Account (see image below).
Your Adobe Federated account is completely separate from any other Adobe accounts you may have, even if prior Adobe accounts use your email@example.com email address. If you do have a prior Adobe account under your firstname.lastname@example.org email address, you'll be presented with a choice between Personal Account and Company or School Account when signing in. To access your Federated Account, choose Company or School Account.
You should not install software on UW-owned computers without the approval of your department's IT staff.
Always back up your files. Never store the only copy of a file in the cloud storage associated with your Creative Cloud subscription. Please follow this link for advice on backing up your personal files, or contact your IT support staff for assistance in backing up UW files.
Tips for Troubleshooting Common Issues
Known Issues Related to Temporary Student Access including the Try or Buy prompt when launching Acrobat DC