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Support News

  • October 31, 2017 - Microsoft ends support for RPC over HTTP protocol   Oct 18, 2017, 10:17 AM CDT

    Microsoft is ending support for the RPC over HTTP protocol beginning October 31, 2017.

  • Canvas - Scantron Integration Now Avaible   Oct 2, 2017, 11:18 AM CDT

    Testing and Evaluation Services now support Scantron integration for Canvas

  • Email Phishing Warning   Sep 29, 2017, 2:42 PM CDT

    "Your Email Has Exceeded Quota Limit" warning.

    Learn more about this phishing attempt to gain access to your UW-Madison credentials.

  • Update: Personal Box accounts moving to UW-Madison Box environment on 10/9/17   Oct 10, 2017, 2:03 PM CDT

    Effective October 9, 2017, all personal Box accounts will be migrated to the UW-Madison Box environment.

  • DoIT Help Desk to Provide Canvas Support   Jun 30, 2017, 4:00 PM CDT

    Starting July 1, 2017, the DoIT Help Desk will begin offering full support for Canvas in place of Instructure. The Help Desk will continue to provide similar high-quality, flexible support, which will compliment the various other in-person and online training resources that are also available on campus.

  • Security changes coming to UW-Madison Box accounts on June 21, 2017   Jun 28, 2017, 10:33 AM CDT

    Effective June 21, 2017, UW-Madison Box accounts will receive the following two security changes:

  • G Suite users targeted by widespread phishing attempt   Jun 12, 2017, 1:37 PM CDT

    On Wednesday, May 3rd, a widespread phishing attack targeted G Suite users to obtain access to Gmail, Contacts, and Docs.

  • WiscVPN Client Transition   Jul 14, 2017, 12:05 PM CDT

    The WiscVPN service is transitioning from the Cisco AnyConnect Client to the Palo Alto GlobalProtect client. How you access WiscVPN during the transition will depend on your device and whether you need a static IP address.

  • Office 365 - Working with cloud service vendors   Apr 21, 2017, 9:48 AM CDT

    Vendors of cloud services often make changes to their services without providing significant advance notice. It’s important for the UW tech support and end users to realize the ways that changes to Office 365 can occur. Read more for additional information.

  • UW-Madison sees an increase in phishing attempts   Apr 21, 2017, 9:48 AM CDT

    Recently, UW-Madison has seen an increase in attempts to obtain NetID and password credentials from UW-Madison students, faculty, and staff via email. To avoid falling victim to a phishing scam, never respond to an email that asks for your password, and only enter your NetID and password if you recognize the campus NetID login screen.

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