Support News

• Handshake Scheduled Maintenance December 4, 2025   2025-12-02 17:03:02
  Handshake database maintenance scheduled for December 4, 2025 2:00 - 4:00am CT.
• Now Available: Zoom AI Companion Can Join Third-Party Meetings   2025-11-20 16:21:51
  Zoom introduced a new setting that allows its AI Companion to join meetings on third-party platforms such as Microsoft Teams and Google Meet. You can enable or disable the third-party meeting capability manually or allow it to join automatically. This feature offers a great alternative to unapproved third-party AI note takers such as Fireflies, Otter.ai, Read.ai, and more. 
• Service account lifecycle project update   2025-10-31 18:47:52
  In September we hosted 3 listening sessions to discuss service account lifecycle with IT Partners. During those sessions we received a lot of great feedback and suggestions. We would like to share some common concerns and how we plan to address them.
• Qualtrics: Contact list triggers deprecation coming December 1, 2025   2025-10-20 16:45:11
  This news article covers the upcoming deprecation of Contact List Triggers and outlines how to find the same functionality, with added improvements, in the new Contact List Workflow.
• New Minimum Zoom Version Requirement Effective September 15, 2025   2025-08-19 14:36:21
  Effective September 15, 2025, the minimum version requirement for the Zoom computer and mobile application will be updated from 6.3.0 to 6.3.10. All UW-Madison Zoom accounts and individuals attending UW-Madison hosted Zoom meetings will be required to use version 6.3.10 or later.