Google Voice no longer free for UW-Madison G Suite customers

Posted: 12:14:08, Wednesday, May 22, 2019   Expiration: 12:14:08, Saturday, May 29, 2021  

Beginning March 2019, Google changed its terms of service for its Google Voice service to no longer allow G Suite for Education users to create a free phone number using their education email address.


Impact on UW-Madison G Suite customers

UW-Madison G Suite customers can no longer use their @wisc.edu email address to create a Google Voice number. Individuals who created a Google Voice phone number with their @wisc.edu email address prior to this change can continue to use their number indefinitely, according to Google.

Support

Google Voice is not considered a core service and is not supported by the UW-Madison G Suite team or by the vendor, Google. If existing UW-Madison G Suite Google Voice customers need support, they will need to reference Google’s support documentation: https://support.google.com/voice/?hl=en#topic=1707989 .

Tips

Below are tips for requesting a new phone number based on type of need:

  • Personal: Create a free Google Voice phone number using a personal Gmail account. (Unsupported)

  • Work: Request a new phone number for a work related purposes from the Cisco VoIP team. Learn how to request a number. (Supported)

Questions?

Please feel free to contact the UW-Madison G Suite team at uw-gsuite-support@office365.wisc.edu.

-- UW Google Apps: Christina Gomez

Created: 09:25:17, Wednesday, May 22, 2019 (by Christina G.)
Updated: 14:25:33, Wednesday, May 22, 2019 (by Christina G.)