Support News

Google Voice no longer free for UW-Madison G Suite customers

Posted: 2019-05-22 13:14:08   Expiration: 2021-05-29 13:14:08

Disclaimer: This news item was originally posted on 2019-05-22 13:14:08. Its content may no longer be timely or accurate.

Beginning March 2019, Google changed its terms of service for its Google Voice service to no longer allow G Suite for Education users to create a free phone number using their education email address.

Impact on UW-Madison G Suite customers

UW-Madison G Suite customers can no longer use their email address to create a Google Voice number. Individuals who created a Google Voice phone number with their email address prior to this change can continue to use their number indefinitely, according to Google.


Google Voice is not considered a core service and is not supported by the UW-Madison G Suite team or by the vendor, Google. If existing UW-Madison G Suite Google Voice customers need support, they will need to reference Google’s support documentation: .


Below are tips for requesting a new phone number based on type of need:

  • Personal: Create a free Google Voice phone number using a personal Gmail account. (Unsupported)

  • Work: Request a new phone number for a work related purposes from the Cisco VoIP team. Learn how to request a number. (Supported)


Please feel free to contact the UW-Madison G Suite team at

-- UW Google Apps: Christina Gomez