Support News

Kaltura MediaSpace - Intermittent performance issues (Updated)

Posted: 2020-08-27 16:28:31   Expiration: 2020-09-02 09:42:47

Disclaimer: This news item was originally posted on 2020-08-27 16:28:31. Its content may no longer be timely or accurate.

Kaltura MediaSpace and the Kaltura Canvas integration experienced outages on Wednesday 8/26 and Thursday 8/27. Intermittent issues with Kaltura have continued through the following week.

Kaltura MediaSpace has continued to sporadically exhibit issues including:

  • Kaltura MediaSpace or Kaltura tools in Canvas may not load, give an Accessed Denied message, or load with an API error.
  • Kaltura MediaSpace or Kaltura tools in Canvas may load but you may experience an issue uploading such an error Oops! Upload Failed, or Oops! Uploaded bytes exceed file size.
  • Media is taking longer to process and become available. Videos may take 24 hours or longer to process.
  • Kaltura Capture uploads may stall and not complete. 
  • Lecture captures may not upload.

Often the best strategy is to wait 20 minutes and try again if something isn't working. The Learn@UW-Madison team is aware of the issues and is communicating with Kaltura about them. More information is available on

-- Learn@UW-Madison: Dan LaValley