Disclaimer: This news item was originally posted on Friday, Jan 21, 2022. Its content may no longer be timely or accurate.

Engage Known Issue - Launching the Engage eReader Brings up Unizin Login [Resolved]

Posted: 13:20:57, Friday, Jan 21, 2022   Expiration: 13:20:57, Monday, Feb 28, 2022  

When launching the Engage eReader from within Canvas, users are met with the Unizin login screen.

Unizin has resolved the issue. Please clear cache and cookies and restart your browser if you are still experiencing the issue. If that does not resolve the problem, please submit a ticket with the DoIT Help Desk

This issue typically occurs on Chrome, specifically the newest version of the browser. 

Workaround:

  • Use an incognito tab or window
  • Use a different browser (e.g., Firefox)
  • Clear your browser's cache and cookies
  • Ensure any anti-virus software is disabled (e.g., BitDefender)
  • Ensure your browser allows pop-up's

You can also review additional troubleshooting steps in this document

-- Learn@UW-Madison: Rhianna Campbell

Created: 19:29:36, Wednesday, Jan 19, 2022 (by Rhianna C.)
Updated: 15:20:05, Tuesday, Feb 1, 2022 (by Rhianna C.)