Support News

Canvas - Some Users Experiencing 500 Errors [RESOLVED]

Posted: 2024-11-22 11:33:12   Expiration: 2024-11-29 11:33:12

Disclaimer: This news item was originally posted on 2024-11-22 11:33:12. Its content may no longer be timely or accurate.

Starting at about 11:20 AM (CT) until 11:45 AM (CT), November 22nd, users may have experienced intermittent slowness or 500 errors when trying to access or navigate Canvas. The vendor identified the cause and deployed a fix.

More information on the outage is available on the vendor status page here: https://status.instructure.com/incidents/11z1wm7d5874

Thank you for your patience while this issue was resolved. If you need additional support or have questions, please contact the DoIT Help Desk.

-- Learn@UW-Madison: Susan Sloan