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Microsoft 365 - Managing Authorized Administrator of a shared mailbox, service, or resource account
You can make it more convenient to administer your domain's Microsoft 365 shared mailbox, service, and resource accounts by delegating administration of these accounts to other individuals. Assigning a NetID as an Authorized Administrator grants that NetID with certain administrative privileges over the account.
If a NetID is already the administrator of a domain, it can administer all service, resource, and shared mailbox accounts within that domain. If it is not the administrator of the domain, it is still possible to assign the NetID administration privileges over one or more service, resource, or shared mailbox accounts within the domain. A NetID that has been granted administrative rights to an Microsft 365 account, but not the entire domain the account exists in, is called an "authorized administrator" of that account.
For more information on the features available for administrators and how to use them, please see: Microsoft 365 - Administrative Functions
Note for administrators: In order to administer another NetID account in the Wisc Account Administration site, you must have administrative access over the account. To request administrative access over an account, follow these instructions. End users can also grant administrative access. Once administrative access has been granted, you can administer the account.
If you are requesting access to administer shared mailbox, service, or resource accounts, please follow steps outlined at Microsoft 365 - Request Group for Administrative Access.
What can an authorized administrator view/manage?
Service accounts
- Delete the account
- Add/Remove Authorized Administrators
- Add/Remove full mailbox/send as/send on behalf permissions
- Change primary address
- Delete alternate addresses
- Show/Hide account from GAL
- Reset passwords
- Add/Remove forwarding address
- View inbox rules, junk mail settings, and other account information
Resource Accounts
- Add/remove Authorized Administrators
- Edit the resource - change name, owner email, description
- Manage Calendar Processing settings
- Calendar Access - manage additional owners
Shared mailbox accounts
- Delete the account
- Add/remove Authorized Administrators
- Change primary address
- Delete alternate addresses
- Show/Hide account from GAL
- Add/Remove forwarding address
- View inbox rules, junk mail settings, and other account information
View/manage authorized administrators of an account
- Log in to the Wisc Account Administration Site.
- Select or search for the account you want to manage.
- Once the account homepage is loaded, select Account Administration from the menu on the left-hand side.
- From within the Account Administration menu, select Authorized Admins.
- Make the desired changes.
View accounts your NetID is authorized to administer
- Log in to the Wisc Account Administration Site.
- Select your NetID account.
- Select Account Administration from the menu on the left-hand side.
- From within the Account Administration menu, select Authorized Accounts. You will see all the accounts your NetID has been authorized to administer.