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Campus Network Housing - Identifying Hospitality Access Points
Residents should not remove HAPs from the wall or obstruct HAPs with furniture or other large objects.
Each HAP will be clearly labelled with a unique identifier (as highlighted in the One-Ethernet Jack HAP picture), as in the examples below.
One-Ethernet Jack HAPs:
One-Ethernet Jack HAPs are found in Adams, Barnard, Bradley, Cole, Davis, Dejope, Kronshage, Leopold, Merit, Sellery, Slichter, Sullivan, Tripp, Waters, and Witte.
The unique identifier that is helpful when contacting the DoIT Help Desk is highlighted in red in the first picture under "Access Point Name". The data jack that is active is highlighted in the second picture, and is blue on the device.
Three-Ethernet Jack HAPs:
Three-Ethernet Jack HAPs are found in Smith, Ogg, Phillips, and Chadbourne.
Note that the indicator light has been disabled on all campus HAPs. If the light is not on, it is not an indication that there is anything wrong with the device.
If your device is experiencing issues, contact the DoIT Help Desk, and provide the following:
- Your UW-Madison NetID
- The residence hall and room number
- The unique HAP identifier (shown in pictures above).
- The MAC address of the device you are connecting. You can find the MAC address of your device by following the instructions here: Finding the MAC and IP Address of a Device