Campus Network Housing - Identifying Hospitality Access Points

Aruba Hospitality Access Points (HAPs) have been installed in the following residence halls: Adams, Barnard, Bradley, Chadbourne, Cole, Davis, Dejope, Kronshage, Leopold, Merit, Ogg, Phillips, Sellery, Slichter, Smith, Sullivan, Tripp, Waters, and Witte floors 1 and 7-11. Each residence hall room will have its own HAP, which functions as a Wireless Access Point (WAP) broadcasting UWNet wireless and UWNet Housing wireless. HAPs also have one or three ethernet jacks for wired connections.

Residents should not remove HAPs from the wall or obstruct HAPs with furniture or other large objects.

Each HAP will be clearly labelled with a unique identifier (as highlighted in the One-Ethernet Jack HAP picture), as in the examples below.

One-Ethernet Jack HAPs:

One-Ethernet Jack HAPs are found in Adams, Barnard, Bradley, Cole, Davis, Dejope, Kronshage, Leopold, Merit, Sellery, Slichter, Sullivan, Tripp, Waters, and Witte floors 1 and 7-11.

The unique identifier that is helpful when contacting the DoIT Help Desk is highlighted in red in the first picture under "Access Point Name". The data jack that is active is highlighted in the second picture, and is blue on the device.

one jack HAP frontone jack HAP data jack

Three-Ethernet Jack HAPs:

Three-Ethernet Jack HAPs are found in Smith, Ogg, Phillips, and Chadbourne.

HAP4.jpgHAP side view

Note that the indicator light has been disabled on all campus HAPs. If the light is not on, it is not an indication that there is anything wrong with the device.

If your device is experiencing issues, contact the DoIT Help Desk, and provide the following:

  • Your UW-Madison NetID
  • The residence hall and room number
  • The unique HAP identifier (shown in pictures above).
  • The MAC address of the device you are connecting. You can find the MAC address of your device by following the instructions here: Finding the MAC and IP Address of a Device

See Also:




Keywords:Hospitality access points HAP HAPs aruba Chadbourne Smith Phillips Ogg ResNet Campus Network residence dorm resident UWNet Clearpass ethernet wifi identify find router   Doc ID:76122
Owner:Help Desk KB Team .Group:DoIT Help Desk
Created:2017-08-25 17:09 CDTUpdated:2018-09-13 15:21 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Systems & Network Control Center, UW Housing
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