DoIT Help Desk Knowledgebase

Most Recently Updated Documents

1. WiscIT Powered by Cherwell: Known Issues List
   
       Updated: 14 hours 39 minutes ago
       Created: 2014-09-08 12:06:40  
2. Java - Compatible Versions for UW Services
   
       Updated: 16 hours 57 minutes ago
       Created: 2013-01-25 14:07:07  
3. Windows 8 and 10- Finding the IP Number and MAC Address of a Network Card
   
       Updated: 37 hours 51 minutes ago
       Created: 2012-11-09 14:18:02  
4. Help Desk - Deactivation Notifications for Office 365, G Suite, Box, and Qualtrics
   
       Updated: 38 hours 4 minutes ago
       Created: 13 hours 31 minutes ago  
5. WiscVPN - Downloading and Installing the GlobalProtect (PaloAlto) Client
   
       Updated: 2019-04-22 17:31:07
       Created: 13 hours 42 minutes ago  
6. Finding the MAC and IP Address of a Device
   
       Updated: 2019-04-22 17:23:09
       Created: 2017-07-18 15:50:14  
7. UWNet - Register a Device Without a Browser or Pre-registering a Device Before Arriving to Campus
   
       Updated: 2019-04-22 17:20:25
       Created: 21 hours 27 minutes ago  
8. Office 365 (Apple Mail / Calendar) - Configure Apple Mail / Calendar on Mac OS 10.14
   
       Updated: 2019-04-22 10:46:47
       Created: 2019-04-21 16:42:04  
9. LabArchives: Integrate with GraphPad Prism
   
       Updated: 2019-04-21 14:23:55
       Created: 2014-09-30 16:07:20  
10. Firefox (Win) - Clearing Saved Passwords and Form Data
    
        Updated: 2019-04-21 13:36:53
        Created: 2012-09-18 11:28:16  
11. Wisconsin App (Android) - Installing the app on an Android device
    
        Updated: 2019-04-21 12:37:21
        Created: 2011-07-04 19:00:00  
12. EndNote Self-Help
    
        Updated: 2019-04-19 15:00:31
        Created: 34 hours 59 minutes ago  
13. iOS - Removing an email/calendar account
    
        Updated: 2019-04-19 13:51:18
        Created: 2014-09-16 11:25:32  
14. Get Help from DoIT
    
        Updated: 2019-04-19 13:10:22
        Created: 34 hours 59 minutes ago  
15. Campus Network Housing - Identifying Hospitality Access Points
    
        Updated: 2019-04-19 11:54:47
        Created: 2017-08-25 17:09:26  
16. Oracle Identity Manager (OIM) 11g- Requesting Entitlements for HRS
    
        Updated: 2019-04-19 11:43:42
        Created: 36 hours 40 minutes ago  
17. WiscIT - Using HelpOnline to log a call, add notes to a call, and review past calls
    
        Updated: 2019-04-13 16:54:02
        Created: 34 hours 59 minutes ago  
18. Office 365 (Apple Mail) - Working with Mail Folders
    
        Updated: 2019-04-12 17:04:36
        Created: 14 hours 6 minutes ago  
19. UW Cooperative Extension - Office 365 Migration
    
        Updated: 15 hours 13 minutes ago
        Created: 2019-02-25 15:43:02  
20. Windows - Taskbar Has Disappeared from the Desktop
    
        Updated: 36 hours 53 minutes ago
        Created: 2000-05-01 19:00:00  
21. SSL - Requesting a SSL Server Certificate
    
        Updated: 2019-03-30 13:54:35
        Created: 34 hours 59 minutes ago  
22. Help Desk - Common Account Problems After Accounts Disabled by Security are Re-Enabled
    
        Updated: 2019-03-29 16:24:03
        Created: 2018-01-12 16:33:59  
23. Microsoft Office 2008 (Mac) - Resetting Office
    
        Updated: 40 hours 48 minutes ago
        Created: 2009-05-31 19:00:00  
24. Help Desk - Student Help Desk Agent Position Description
    
        Updated: 41 hours 19 minutes ago
        Created: 10 hours 59 minutes ago  
25. My UW-Madison - Login Problems
    
        Updated: 2019-03-25 15:03:33
        Created: 34 hours 59 minutes ago  
26. Microsoft Word (Win) - Setting the Default Font, Font Size, and Margins
    
        Updated: 2019-03-25 13:09:48
        Created: 2000-08-20 19:00:00  
27. Setting up eduroam on your device
    
        Updated: 2019-03-25 12:12:53
        Created: 14 hours 58 minutes ago  
28. SIS - Keyboard Shortcuts
    
        Updated: 2019-03-24 12:46:15
        Created: 34 hours 59 minutes ago  
29. Help Desk - Deactivation Timeline for Office 365, G Suite, Box, and Qualtrics
    
        Updated: 2019-03-18 15:47:12
        Created: 15 hours 36 minutes ago  
30. Help Desk - WiscIT Lead Position Description
    
        Updated: 2019-03-17 13:37:51
        Created: 2018-06-01 09:28:02