News and Announcements

Blackboard Collaborate - Mac OS X 10.8.4 users unable to launch Web Conferencing sessions or recordings

Posted: 2013-06-06 16:15:56   Expiration: 2013-08-21 15:15:39

Disclaimer: This news item was originally posted on 2013-06-06 16:15:56. Its content may no longer be timely or accurate.

Recent security changes released by Apple may prevent Web Conferencing customers from launching Blackboard Collaborate sessions.

Affected Platforms

Mac OSX 10.8.4

Issue

Recent security changes released by Apple may prevent Web Conferencing customers from launching Blackboard Collaborate sessions. Customers using OS X Mountain Lion v10.8.4 will be affected. The security changes no longer allow users to auto-launch JNLP files. The following message will appear when trying to launch a session:

 image of error

Note: Clicking the OK button will NOT launch the session

For additional details and information regarding how to enter sessions or play recordings if you have installed this update please reference knowledge base article 2940.


-- Collaborate: Bob Ash