Office 365 - Getting Started with Service Accounts

This document will provide a description of service accounts and how they can be used.


What is a service account?

Service Accounts are very similar to user accounts and are intended to be used for shared/changing roles (info, secretary, webmaster, newsletter, feedback, etc) or service/programmatic access (printers, copiers, mailers). It is not recommended to create a service account to be used as a personal account - every faculty/staff/student already has an account assigned to them which takes the form of NetID@wisc.edu.

Important - service accounts:

How to access a service account

Important: If a service account was just created or updated by your administrator, it may take up to 60 minutes before you can access the account.

Use the following document to learn how to access a service account: Office 365 - How to access a Service Account.

Configure permissions per workflow needs

We wanted to remind you that we can help determine the best solution for interacting with a service account based on your departmental needs and workflows. If you are unhappy with the way your service account is currently working or just need direction on what would be the best way to interact with your service account, please contact the DoIT Help Desk for support. Any questions or concerns that can't be addressed by the Help Desk will be escalated to the UW-Madison Office 365 team.

Use the 'Granting Permissions' section of the following document to configure the necessary settings: Office 365 - Getting Started with User and Service Account Permissions.