Access Adobe Creative Cloud Software with Your Federated Account
Procedure for signing in to your Adobe Federated Account
The Creative Cloud Desktop app provides the best way to download, install, and update your Creative Cloud apps. You can follow these instructions to download and install the Creative Cloud Desktop app:
You must have administrative rights on your computer to install Creative Cloud.
After you install and open the Creative Cloud Desktop app, be sure to log in with your email@example.com email address and choose Enterprise ID / Company or school account (see image below) if presented with that option.
You should not install software on UW-owned computers without the approval of your department's IT staff.
Eligibility for Adobe Federated Accounts
- Most full- and part-time faculty and staff paid through UW-Madison central payroll are licensed for installation of Adobe Creative Cloud on both personally- and departmentally-owned computers and are automatically assigned a federated login.
- This doc lists UW-Madison job classifications and their eligibility for Adobe federated login.
- Adobe software licensed under UW System's Adobe Enterprise Term License Agreement (ETLA; https://kb.wisc.edu/35407) is distributed separately by each of the UW's organizational entities. Faculty and staff paid through non-UW-Madison campuses should contact their campus's central IT to find out how to download and install the licensed Adobe software.
- Faculty and staff not licensed to use the software under UW's agreement can get an academic discount direct from Adobe: https://www.adobe.com/creativecloud/buy/students.html
- Grad students were not included in faculty and staff counts for the Adobe contract, so are not eligible for a no-charge federated Adobe login. Grad students (and undergrads) can purchase a heavily discounted annual subscription in person at the Tech Store or here: https://wiscsoftware.wisc.edu/wisc/productInfo.asp?id=77019&institution=1022
- Students who have purchased a subscription to Creative Cloud can also use the procedure above to sign in to their purchased Adobe Federated account.
- You will not receive a product code after you purchase. Instead, you will gain access to an Adobe/UW federated login that will give you access to Creative Cloud using your firstname.lastname@example.org email address with the procedure above.
- Your Adobe Federated account is completely separate from any other Adobe accounts you may have, even if prior Adobe accounts use your email@example.com email address. If you do have a prior Adobe account under your firstname.lastname@example.org email address, you'll be presented with a choice between Adobe ID / Personal account and Enterprise ID / Company or school account when signing in. To access your Federated Account, choose Enterprise ID / Company or school account.
Tips for Troubleshooting Common Issues
- The Apps tab is Missing in Creative Cloud Desktop app.
- There should be an Apps tab in your Creative Cloud Desktop app:
- If it's not present, follow this procedure to make it appear: https://helpx.adobe.com/creative-cloud/kb/apps-tab-missing.html
- The applications appearing in the Creative Cloud Desktop app are all listed as trial versions.
- If you've followed the procedure above, and all applications are appearing as trial versions, there may be an issue with the login ID. Adobe logins can be persistent and difficult to change. Please log out of your Adobe account on all the browsers that you use and the Creative Cloud Desktop app, then restart the machine.
- After restarting, open the Creative Cloud Desktop app, type only "wisc.edu" in the email address field and tab. That should open the UW-Madison NetID login window, where you can log in with your NetID and password.
- After completing NetID login, the apps appearing in the Creative Cloud Desktop app should no longer be in trial status.
- If all else fails, use the Creative Cloud Cleaner tool to uninstall, completely remove all vestiges of previous Creative Cloud installations, and reinstall.