Access Adobe Creative Cloud Software with Your Federated Account
Procedure for signing in to your Adobe Federated Account
The Creative Cloud Desktop app provides the best way to download, install, and update your Creative Cloud apps. Eligible faculty and staff and students who have purchased a Creative Cloud subscription can follow these instructions to download and install the Creative Cloud Desktop app:
You must have administrative rights on your computer to install Creative Cloud.
After you install and open the Creative Cloud Desktop app, be sure to log in with your firstname.lastname@example.org email address and choose Enterprise ID / Company or school account (see image below) if presented with that option.
Your Adobe Federated account is completely separate from any other Adobe accounts you may have, even if prior Adobe accounts use your email@example.com email address. If you do have a prior Adobe account under your firstname.lastname@example.org email address, you'll be presented with a choice between Adobe ID / Personal account and Enterprise ID / Company or school account when signing in. To access your Federated Account, choose Enterprise ID / Company or school account.
You should not install software on UW-owned computers without the approval of your department's IT staff.
For details on eligibility for the Adobe software licensed under UW System's ETLA, please see https://kb.wisc.edu/internal/page.php?id=78460
Tips for Troubleshooting Common Issues
- The Apps tab is Missing in Creative Cloud Desktop app.
- There should be an Apps tab in your Creative Cloud Desktop app:
- If it's not present, follow this procedure to make it appear: https://helpx.adobe.com/creative-cloud/kb/apps-tab-missing.html
- The applications appearing in the Creative Cloud Desktop app are all listed as trial versions.
- If you've followed the procedure above, and all applications are appearing as trial versions, there may be an issue with the login ID. Adobe logins can be persistent and difficult to change. Please log out of your Adobe account on all the browsers that you use and the Creative Cloud Desktop app, then restart the machine.
- After restarting, open the Creative Cloud Desktop app, type only "wisc.edu" in the email address field and tab. That should open the UW-Madison NetID login window, where you can log in with your NetID and password.
- After completing NetID login, the apps appearing in the Creative Cloud Desktop app should no longer be in trial status.
- If all else fails, use the Creative Cloud Cleaner tool to uninstall, completely remove all vestiges of previous Creative Cloud installations, and reinstall.