• 2002/2006/1116
• 1128
• 2121
• 2202
• 2233
• 2339
• 2413
• 4103/5103/6103/7103 Tower conference rooms
• SAS(2522) & PPD(1042) Conference Rooms

Frequently Asked Questions / Troubleshooting Tips

Laptop

• Q: I sent my laptop/room computer to project, but the image still isn't showing.
  A: Computers allow the user to toggle between display settings. This allows the image to be viewed on the screen and/or the projector. Windows logo + P. You can change between Duplicate, Extend, PC screen only, or Second screen only. (You may need to click on the program you are using after changing options.)
  
  
• Q: My Mac Laptop will not display the image on the projector.
  A: You may need to adjust your computer's screen resolution and refresh rate. Go to 'System Preferences' and click on 'Displays'. Change the 'Resolutions:' setting to 1024 x 768 and change the 'Refresh Rate:' setting to 60 Hz.
  
  
• Q: My Mac laptop displays a screen, but not the same screen as shown on the projector.
  A: Make sure your display is 'mirroring' the laptop screen. Go to 'System Preferences' and click on 'Displays'.  Next, click on 'Arrangement' and make sure the check box next to 'Mirror Displays' is marked.

Sound

• Q: I'm trying to show a video clip to the class, but there is NO sound.
  A: The sound system is connected to the last piece of equipment that you touched on the display panel. For example, if the last thing you did was to send the document camera to the projector, then the sound system is connected to the document camera. Just press the dedicated computer or laptop and then send to center projector again. Then the sound system should be connected to that item. (Also, make sure the sound on the laptop or dedicated computer is turned on via the sound bar on the bottom right side of the screen.)

Microphone

Tip

Check battery status.  2 bars or less could fail quickly. Lecture capture requires use of microphone to capture audio.

The podium microphone is defaulted to be muted.  It can be un-muted if problems with lavaliere.