Overview

Before getting started, you will need your transcript order number. This can be found in the email confirming your order (see Student Center - Ordering Your Official Transcript).

Sign in to our Parchment storefront with your order number and campus ID number to track your transcript order.

The main tab will show the order details and status. Other useful tab are Recipients and Communications which can provide you with more information about the status of your order.



See below further explanations for understanding the tracking information available to the different delivery methods.

• Track a PDF order
• Track a hard-copy mailed order
• Track a hard-copy FedEx mailed order
• Track an in-person pickup order

Track a PDF order

• Recipients tab:
  Recipient details and status. In this example the electronic transcript was received and opened on 05/28/2019 at 08:41 AM.
  
  
  
  
• Communications tab:
  Your contact information and communication history.
  In this example you were contacted when you submitted the order, when the order was completed and when the recipient received and opened the transcript.
  
  

Track a hard-copy mailed order

• Recipients tab:
  Recipient details, status and mail history (not a tracking or confirmation service).
  In this example the transcript was mailed out on June 6th and was out for delivery on June 8th. USPS regarded this mail as shipped.
  
  
  
  
• Communications tab:
  Your contact information and communication history.
  In this example you were contacted when you submitted the order and when the order was completed.
  
  

Track a hard-copy FedEx mailed order

• Recipients tab:
  Recipient details, status and Fedex tracking number.
  
  
  
  
• Communications tab:
  Your contact information and communication history.
  In this example you were contacted when you submitted the order, when the order was completed, when the shipment was sent and when it was received.
  
  

Track an in-person pickup order

• Recipients tab:
  Pickup person is listed.
  
  
  
  
• Communications tab:
  Your contact information and communication history.
  In this example you were contacted when you submitted the order and when it was ready for pickup.