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ResearchDrive - Requesting Support

This document explains how to request support for your ResearchDrive storage.

Your local IT support will be an important resource as you begin using ResearchDrive to help you take advantage of it. We encourage you to work with your local IT support, but if needed you can also get help setting it up from the ResearchDrive service team.

ResearchDrive Support Models

ResearchDrive Support Models
  Self-Service Collaborative Managed Service
IT Support Point of Contact You do not have IT support You are supported by IT from your School, College, or Dept You are supported by DoIT Departmental Support
Support Workflow

Use the Research Data KB self-service instructions:

Contact the ResearchDrive Team through the DoIT Help Desk for additional support

Contact your unit's IT support for assistance

Your IT support will work with the ResearchDrive Team on your behalf

Contact Departmental Support through the DoIT Help Desk for assistance

Departmental Support will work with the ResearchDrive Team on your behalf
ResearchDrive Features
  • Default collaboration groups and permissions (admin, read/write, read only, external)
  • Manual connectivity to ResearchDrive
  • Does not support restricted data
  • Custom collaboration groups and granular permissions
  • Automated or Manual connectivity to ResearchDrive
  • Supports restricted data
  • Custom collaboration groups and granular permissions
  • Automated or Manual connectivity to ResearchDrive
  • Supports restricted data
Data Types Supported
  • Public
  • Internal
  • Sensitive
  • Public
  • Internal
  • Sensitive
  • Restricted
  • Public
  • Internal
  • Sensitive
  • Restricted

ResearchDrive Service Outages


Keywords:
help desk helpdesk support ticket incident wiscit cherwell researchdrive@wisc.edu email problem service request it dept school college 
Doc ID:
96504
Owned by:
Casey S. in UW-Madison Research Data
Created:
2019-12-08
Updated:
2024-01-18
Sites:
DoIT Help Desk, UW-Madison Research Data
ResearchDrive is a new file storage solution for Faculty PIs, permanent PIs, and their research group members, provided through a campus investment in research cyberinfrastructure, and available in Fall 2019. It is suited for a variety of research purposes, including backup, archive, storage for data inputs/outputs of research computing, and others. It is a secure and permanent place for keeping data.