Topics Map > Desktop Systems Support
VoIP Helplful Links
List of helpful links for VoIP questions and answers(searching www.kb.wisc.edu will produce these results)
Be sure to access these links through Chrome or Firefox, NOT Internet Explorer or EDGE browsers
Off campus requires connection through VPN
Voicemail:
Changing Voicemail PIN:
https://kb.wisc.edu/helpdesk/page.php?id=72403
(Default Voicemail PIN 343842)
Note: When an employee leaves, if the department manager believes there are voicemails left in the departing users mailbox that are needed, DoIT can assist before resetting the voicemail box and PIN.
Voicemail Portal:
https://kb.wisc.edu/helpdesk/page.php?id=72618
Voicemail on Telephone:
https://kb.wisc.edu/helpdesk/page.php?id=72655
Email Notification of New Voicemails:
https://kb.wisc.edu/helpdesk/page.php?id=72643
Phone/ Equipment:
SelfCare Portal Tips (Phone settings):
https://kb.wisc.edu/helpdesk/page.php?id=72368
Quick overview of Cisco 7841 and 8851:
https://kb.wisc.edu/page.php?id=79548
Portable Speakerphone options - Jabra 510s Speakerphone
https://kb.wisc.edu/page.php?id=77242
Overview of 8831 Conference Phone - Cisco 8831:
https://kb.wisc.edu/page.php?id=78542
https://kb.wisc.edu/page.php?id=76051