Topics Map > Desktop Systems Support
VoIP Helplful Links
Be sure to access these links through Chrome or Firefox, NOT Internet Explorer or EDGE browsers
Accessing the below links from an off campus network may require being connected to the Campus VPN.
Voicemail:
Changing Voicemail PIN: https://kb.wisc.edu/helpdesk/72403
(Default Voicemail PIN 343842)
Note: When an employee leaves, if the department manager believes there are voicemails left in the departing users mailbox that are needed, DoIT can assist before resetting the voicemail box and PIN.
Voicemail Portal: https://kb.wisc.edu/helpdesk/72618
Accessing Voicemail on Physical Telephone: https://kb.wisc.edu/helpdesk/72655
Email Notification of New Voicemails: https://kb.wisc.edu/72643
Webex Application - Voicemail: https://kb.wisc.edu/115293
Mobile App:
The WebEx cell phone app, can be used to make and receive calls from your mobile phone.
Note: Do not use the WebEx Meetings app, that one is for video conferencing only.
WebEx for iOS https://apps.apple.com/us/app/webex/id833967564
WebEx for Android https://play.google.com/store/apps/details?id=com.cisco.wx2.android&hl=en_US
Phone/ Equipment:
SelfCare Portal (Phone settings): https://kb.wisc.edu/helpdesk/72368
Desktop telephone (7841/8851) overview: https://kb.wisc.edu/79548
Identifying Cisco Phones, Headsets and Misc Accessories https://kb.wisc.edu/76152
8831 Conference Phone Overview https://kb.wisc.edu/76051