Office 365 (Microsoft Outlook) - Add a Service Account (Mac)

This document explains how to add (or 'access') a service account in the Microsoft Outlook desktop client for Mac.


• You must have already been granted permission to the desired service account by WCER Tech Services.
• You must be using the Office 365 version of the Outlook desktop client.

Adding a service account:

1. Open the Microsoft Outlook desktop client.
    Microsoft Outlook application icon

2. Select the Tools menu and then select Accounts... from the sub-menu.

    Select Accounts...

3. From the "Accounts" window make sure your Office 365 account is selected in the left-hand pane and click the Delegation and Sharing button.

    Select Delgation and Sharing tab

4. Select the Shared with Me tab at the top of the window and then click the + button to begin adding an account.

     Click the + within the Shared with Me tab

5. From the "Open Mailbox..." window, search for the name of the shared/service E-mail you wish to access.
    Select the account and click the Add button.

    Search for the E-mail address and Add

6. If successful, click the Done button.

    Click Done button if successful

The additional account and its mailboxes will now be available within Microsoft Outlook.

    The shared account is now visible.

Keywords:Mac, O365, Microsoft, Outlook, Shared, Service, Account, desktop, client   Doc ID:110058
Owner:David P.Group:WCER Technical Services
Created:2021-04-02 09:56 CDTUpdated:2021-04-14 16:00 CDT
Sites:WCER Technical Services
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