SIS - Service Indicators/Holds: Change


A Service Indicator, often referred to as a hold, that is on a student’s record indicates something that has been completed or needs to be completed, such as meet with an advisor or pay a fee. You may need to change something on a service indicator, such as Term, Start Date, Code, Reason, Amount, Contact or Comment.

To change an existing service indicator on a student’s record, follow the steps below:
  1. Navigate to Manage Service Indicators page:
    - Search: Manage Service Indicators; or
    - Tile: Student Records WorkCenter; or
    - NavBar >Navigator: >Campus Community >Service Indicators >Person >Manage Service Indicators
  2. Use the Find page to locate the student’s record.  
  3. Find the specific service indicator you wish to change and select its Code link.
    Service Indicator Select Code link
  4. Change Start Date to current date.
    Tip: Type 'today' or select calendar icon and select 'Current Date'.
    Service Indicator Start Date = today
  5. Change the needed field(s) as advised on Service Indicator Page Field Definitions.
  6. Select OK to save.
    Service Indicator OK button
  7. To search for a different student, select [Return to Search] and [Clear] ID.


  • You will most likely only change a service indicator if you are fixing a mistake; otherwise, it is recommended that you ‘Release’ a service indicator to delete it, and Add a service indicator to create a new one.
  • Your security determines which service indicator(s) you can change.
  • When you change a student’s service indicator information, any evidence of the previous service indicator information is removed from the system; however, behind the scenes, an audit record changes.

See Also:

Keywords:Change a Service Indicator hold SIS registrar, Office of the Registrar, RO   Doc ID:24915
Owner:Ellen C.Group:Office of the Registrar
Created:2012-06-29 08:54 CSTUpdated:2021-11-01 07:58 CST
Sites:Office of the Registrar
Feedback:  0   0