Help Desk - Deactivation Timeline for Microsoft 365, Google, Zoom, Box, Qualtrics

Effective January 2018, individuals whose University affiliation has changed may begin a deactivation process for the following services:

Affected IT Services
  • Microsoft 365
  • Google
  • Zoom
  • Box
  • Qualtrics

Important

  • Service-based deactivation will not impact the NetID Login Service.
  • If you plan to setup an auto-reply (out-of-office message) on your account, it must be configured prior to your deactivation date. Note: When configuring this setting, set the expiration to extend past your deactivation date. Once your account is deleted, the auto-reply will no longer work.

Timeline

The timeline below illustrates the deactivation process for an individual who is no longer eligible for Microsoft 365, Google, Zoom, Box, or Qualtrics. Please note, the content below is subject to change.

This table outlines access to services based on an individual's University affiliation status.
STATUS WHEN WHAT HAPPENS ACCESS TO
OFFICE 365
ACCESS TO
GOOGLE 
ACCESS TO
BOX
ACCESS TO
QUALTRICS
ACCESS TO
ZOOM
ACTIVE
University Affilation
Now No change Continues Continues Continues Continues Continues
University Affiliation CHANGES
Determined by HR/Registrar processes* No change Continues Continues Continues Continues Continues
Entering DEACTIVATION process
  • Shortly after affiliation changes
  • Affiliation status is determined by HR/Registrar processes
Continues Continues Continues Continues Continues
  • Occurs sometime after affiliation changes
  • Affiliation status is determined by HR/Registrar processes
Continues Continues Continues Continues User downgraded to Basic account type
30 days after account is selected for deactivation Second email notification sent Continues Continues Continues Continues Continues
60 days after account is selected for deactivation Third email notification sent Continues Continues Continues Continues Continues
75 days after account is selected for deactivation Fourth, final, email notification sent Continues Continues Continues Continues Continues
90 days after account is selected for deactivation Notifications end
  • Former employee:       
    • Lose access to Microsoft 365, Google, Box, Qualtrics, and Zoom     
    • Received a deactivation email notification for each service that is deactivated      
    • Email forwarded from Microsoft 365 to third party service (e.g., Gmail) ends       
    • Email sent to the deactivated account will bounce unless an out of office message was set, which will be sent instead of an error message
  • Former Student **:
    • Lose access to Microsoft 365, Google, Box, Qualtrics, and Zoom
    • Received a deactivation email notification for each service that is deactivated
    • Email forwarded from Microsoft 365 to third party service (e.g., Gmail) ends
    • Email sent to the deactivated account will bounce unless an out of office message was set, which will be sent instead of an error message
  • Collaborators:
    • Lose access to shared Box data
    • Did not receive deactivation notifications
    • Continue access to shared Qualtrics surveys and data
  • Emeriti and retirees with IT services:   
    • Continue access to Microsoft 365 email, calendar, people/contacts and tasks (Exchange Online only), Google, Box, and Qualtrics
    • Did not receive deactivation notifications
    • Lose access to Zoom
270 days after account is selected for deactivation
  • All data stored in affected services will be deleted
  • Data will not be recoverable
  • Account cannot be re-activated
  • Former employee:
    • Microsoft 365, Google, and Zoom accounts are deleted and all associated data (including emails) cannot be restored/recovered.
  • Former Student **:
    • Microsoft 365, Google, and Zoom accounts are deleted and all associated data (including emails) cannot be restored/recovered.
  • Collaborators: 
    • Lose access to shared Qualtrics surveys and data
    • Lose access to shared Google data
  • Emeriti and retirees with IT services:
    • Continue access to Microsoft 365 email, calendar, people/contacts and tasks (Exchange Online only), Google, Box, and Qualtrics
    • Zoom accounts are deleted and all associated data cannot be restored/recovered.

* Please contact your HR department or the Registrars Office if you any questions about your affiliation status.

** Former student: Alumni, withdrawn, or no longer continuing with the university.

Learn@UW-Madison Tools

There is currently no deactivation timeline for Canvas accounts at UW-Madison; most individuals with access to Canvas and other Learn@UW-Madison tools will be able to log in indefinitely, as long as their NetID/Shibboleth credentials are active. However, Kaltura MediaSpace is available only to Faculty, Researchers, Staff, and Students. Graduates and departing students will lose access to MediaSpace within one week of their final term. However, they will still be able to access Kaltura videos present in previous Canvas courses. Please note that this is subject to change.

See Also:



Keywordsuw madison deactivation netid ineligible affiliation deactivated deleted office 365 g suite google workspace google apps drive box email calendar university policy leaving alumni student withdraw graduate faculty staff emeriti emeritus retiree retired quit timeline time email address account special authorization, spec auth, poi, person of interest, licensing, licenses, outlook on the web, owa, onedrive for business, windows macintosh graduating, graduated, former, retired, eligibility, apps, access subscription has expired grace period leave university withdrawn dropped out account deactivated eligible ineligible affiliation Cisco Webex Teams Meetings Zoom canvas kaltura mediaspace learn@uw exemption request   Doc ID79844
OwnerHelp Desk KB TeamGroupDoIT Help Desk
Created2018-02-01 14:23:17Updated2024-03-15 15:53:06
SitesBox, Cybersecurity Operations Center, DoIT Help Desk, Google Apps, Learn@UW-Madison, Microsoft 365, UW-Madison Qualtrics Survey Hosting, Zoom
Feedback  39   10